Extremely rude and mentally ill ranger called Princess at Lion Park

I went to the lion park with my entire family - folks (both senior citizens), kids, siblings and husbands, for a game drive to celebrate one of the kid’s birthdays. We were all excited for the kids to see the lion feed, which we missed because we had a tour guide (if I must call her that) called Princess who lambasted my entire family as soon as the tour started for talking on the bus. She had not even laid down the rules of engagement, which we were waiting for her to do. She shouted at my entire family and addressed us like we were all children, including my parents - our group consisted of snr attorneys, accountants, marketing directors, and a wits lecturer, who are all very well traveled, non-alcohol drinking and warm people. The kids were traumatized by the incident and the adults were outraged by her behavior and also genuinely concerned that she was either on drugs or suffers from bi-polar that she is clearly not treating, which is a very serious disease if untreated. We were quick to tell her to address us in a professional or adult-like manner and she called another bus to come and fetch us resulting in our kids missing the lion feed. She did not apologise even after we expressed our dissatisfaction at her outrageous behaviour and was completely unmoved by our legitimate complaints to this effect. When we changed buses, our new tour guide called JJ was brilliant - both from an interpersonal and technical level because, not only was he amazing to our group and the kids especially, but he is very knowledgeable, which further confirmed our suspicions that Princess was either high on drugs (functional drug addict) or sadly has a severe case of untreated bi-polar. She should not be people facing at all, especially where kids are involved, because she ruins an otherwise incredible South African experience for normal happy South Africans. Our 6 year old remarked afterwards that Princess treated us like garbage and that broke everyone's heart. My folks, who are both very old, wanted to go home as soon as the game drive was finished, not even wanting to go play with the lion cubs, because they could not believe that they had been addressed in such a manner and they were quite shaken by the incident. The lion park must fire that woman because the other rangers there are excellent and she brings the whole lot down, which is very unfortunate. To say she has a poor attitude is an understatement. She is clearly not well in the head.