Poor Work Ethic

I took my car to Renault Rustenburg on the 7th of October for Starter repair, I was told to book for the car for Monday. I booked for Monday the 10th. I took my car there on the 11th, I waited the whole day for feedback, I was told nothing, I called them around 3pm the same day and I was told they are waiting for approval from Renault SA. The car spent a night there, the whole day the 12th as well they told me nothing until I called them around 13pm and was told the are waiting for approval from Renault SA. I asked them how long does it take to get approval they said 14 days, I asked them after approval what happens, they said they will invoice my insurance and then make an order because they need to replace ignition too, and ignition take 21 days to be delivered from Australia.

I then asked them why they didn't tell me all this when I was there, because I was of view that the car will come out the same day now I have to call them now and again to ask they are not giving me any feedback or update.

I called them again and asked told them that I am not able to make arraangement for a courtesy car as they are not giving me anything to work with, I said to them since they said it takes 14 days to get approval from Renault SA and 21 days for the part to be delivered can I take the car and as soon as they received the approval or the part I can bring the car? They said no problem. I took the car.

Every week from the 11th of October until now I call them to ask if they have an approval or the part the answer remains "NO" they will call me as soon as they do.

I was shocked after I called Renault Woodmead asking them what is a process when a car has a problem with a starter and ignition, they advised me that They starter they have instore but the ignition is the one the need to order because each car has its unique code, and that process that 21 days to 30 days for the ignition to be delivered.

I asked them what happens when I bring the car today, they said they will check if the car is covered and that process doesn't take more than 45 minutes, if is covered a claim will be lodged and p[art ordered (yes that process of waiting for ignition take long).

I called my insurance to check if there was a claim against my name for starter and ignition from Renault Rustenburg and was even more shocked to hear "no".

I called the m and asked why they have not lodged a claim as yet, they still said they are still waiting for approval from Renault SA.

I mean is over a month now I could have taken my car somewhere else but I was kept in "HOPE" that something is happening while nothing is happening.

I am based in Rustenburg, now next week the 14th of November I have to drive to Joburg to take my car and make arrangement on how to come back because of this huge inconvenience and lack of car from Renault Rustenburg.

I understand that there is only one branch that's why they "DONT" car because they know we depend on them, since we don't have other alternatives close by.

I am truly SAD.