Bad service

On the 30/12/22 I took my Renault kiger for 30k major service. On the 14/01/23 the car had gearbox failure while travelling. Road assistance sent Jaiks towing to fetch the car. On the 16/01/23 called Lionel Motors Renault to find out if the car was drlivered or checked. I never received any update until I involved customer care. Was told after that I will be updated. That never occurred. i had to attend a work meeting at midrand on the 18th, had to cancel due to the car not fixed. Worse the only problem was a broken earthing cable which they had. Whitney and Kabelo at customer care dhould be commended for ensuring the car got fixed. I really am disappointed about Lionel Motors Renault Rustenburg.