Staff GONE HOME AT 13H00

Mmabatho. I went to collect my Liquor license 2 weeks ago. We waited outside the building for 3 hours to be served. 3 people in front of me. to be told in 2 mins I need to have paperwork. Paperwork toke another 15 mins to be brought to me. Yesterday i arrived with my completed paperwork to collect my License to find the entire staff has already gone home at 13h00. Its disgusting I drove 35km X2 for nothing. Government STAFF UNAVAILABLE ??? GONE HOME ??? 4 HOURS WORK A DAY????? Printer no working ???NO WONDER Nothing works !!! There is no one to help .....