Lister Building worse service

I'm not sure who owns the Lister Building where Dr Maphisa and Partners are located in Johannesburg. This is the 2nd time I'm taking 84 year old granny to see a doctor. I parked at the ba*****t, but the lifts are not working. Imagine having to climb the stairs 2 floors up, with an 84 year old. This is the 2nd time it is happening, but I get charged for parking. I would not have used the paid parking if it was not for the old lady