How's this for good service

<p>I lost the plastic seal which fits on the inside of my Isosteel travel mug. Without the seal the mug leaks and the contents also cools down quicker. I approached the retailer for assistance in purchasing a new seal but since I had the mug for over a year they should no interest in helping to sort a replacement. To their credit they did give me the suppliers details which turned out to be Liteoptec. </p> <p> </p> <p>I initially spoke to Johanna who forward my query to Tymon Balaes who then contacted me via email. He offered to replace the lid for me at no additional cost just the postage to get it to them and they paid the returned postage. Thats it, no moaning, oohing and aahing. They just replaced the lid. which I got two weeks later. Hows that for good service.</p> <p>I am glad to say that Liteoptec ensures good customer service and I will not hesitate to purchase any of their products in future.</p> <p> </p> <p>To Johanna, Tymon and Ellen thank you for your kind assistance and keep up the good work.</p> <p> </p> <p>Kind regards,</p> <p>Lenny Arumugam</p>