Horrible experience with Letsatsi

In the begging all goes smooth great agent on phone calls to get you to take one of their policy's, ones your a policy holder (policy number is FNR158984) you get a very shocking experience. Its been a month and a half FNB has been trying to contact Letsatsi to update my banking details no one from Letsatsi has replied to any of the FNB emails, I then called the agent who has assisted me initially a very nice and humble agent who even reverted back to me that he has given my banking details to be amended, only to my surprise early this morning banking details have not been amended and my Capitec bank account has been debited i phone i am given a new number from every number i get called head office spoke to a very rude receptionist who did not listen to my request just transferred me to loans department while i requested finance department to amend my banking details and my contact number to 0691810291 i will not recommend this insurance company to anyone honestly. such a struggle to amend banking details what more when a foamily member passes on means they will never pay out if they take this long to respond to one simple email.