Took my money and "ran": Shoddy service, pretty ****my, extremely arrogant

After the first candidate they sent me quit unceremoniously because she got another job (which I had been told is not possible as they are contracted for a year!) and the replacement they gave me literally put my kids in danger (not using child lock despite multiple reminders leading to my 4 year old opening the car door on the highway) they were unable to find me another candidate but also refusing to refund my placement fee (despite also being unable to find me ANY candidates to review/interview for 2 - 3 months).

I ended up having to pay another placement fee to another agency who sent me some great candidates. Its clearly hit and miss with these guys and I would be foolish to work with them again. The nonchalance about the inconvenience they caused was particularly vexxing.

In fact I consider the whole thing they are running a major **** if things like this are possible and they keep my money even when they are in breach of the contract to provide me with an aupair for a year.

The audacity to start spamming me a year later ****erally on a monthly basis!) asking if I want to work with them again is actually impressive.