False advertising

Super frustrated and angry with this resort. They are based on the R74 Oliviershoek Pass Northern Drakensberg, Bergville, 3350. Contact number 036 438 2500

We were returning home from another holiday on 4 August 2023 and passed the resort on our way home. We googled the resort to see what they look like and if we maybe want to book a night stay that night of 4 August 2023 while we were in the area as it was my Partner' birthday and we wanted to book with the main focus that our little 5 year old could keep himself busy. The website showed all wonderful things and activities for kids. I phoned the resort to enquire about a room and if they have availability as myself, my partner and our little one would like to stay for a night. If the room will allow our little one and if the price would change if he shared a room with us.

We needed to pay a 50% deposit of R940 for the booking which we did 30 minutes before we arrived. On arrival we got told that the entire kids play area is under construction and they have set up a pathetic small boardroom with reading and coloring books for the kids.

We immediately asked that we can cancel as this is not what we requested and false advertising as the website did not mention anything around construction as well as while I was on the phone with them to book, they did not mention anything around the construction.

They refused to refund the R940 and kept on referring to their cancellation policy. We understand there is a 14 day cancellation. But we booked 30min before arrival and it was false advertising as they failed to mention that the kids area was under construction.

What the resort shows on the website and what you see in reality are 2 different things.