CL
Carla L
Active since Aug 2016
6
Reviews
0
Industries
Reviews
6 reviews33 months ago
False advertising
Super frustrated and angry with this resort. They are based on the R74 Oliviershoek Pass Northern Drakensberg, Bergville, 3350. Contact number 036 438 2500 We were returning home from another holiday on 4 August 2023 and passed the resort on our way home. We googled the resort to see what they look like and if we maybe want to book a night stay that night of 4 August 2023 while we were in the area as it was my Partner' birthday and we wanted to book with the main focus that our little 5 year old could keep himself busy. The website showed all wonderful things and activities for kids. I phoned the resort to enquire about a room and if they have availability as myself, my partner and our little one would like to stay for a night. If the room will allow our little one and if the price would change if he shared a room with us. We needed to pay a 50% deposit of R940 for the booking which we did 30 minutes before we arrived. On arrival we got told that the entire kids play area is under construction and they have set up a pathetic small boardroom with reading and coloring books for the kids. We immediately asked that we can cancel as this is not what we requested and false advertising as the website did not mention anything around construction as well as while I was on the phone with them to book, they did not mention anything around the construction. They refused to refund the R940 and kept on referring to their cancellation policy. We understand there is a 14 day cancellation. But we booked 30min before arrival and it was false advertising as they failed to mention that the kids area was under construction. What the resort shows on the website and what you see in reality are 2 different things.
0 replies
44 months ago
Revoking an Authorisation Number after surgery
Dear Fedhealth *(Please see attachment with code []) - We have all the emails available upon request My spouse went in to see Dr Teuwen on 16 August 2022 as he was in extreme agony and pain thus needed a second opinion [he required surgery before] The Dr requested an MRI. I contacted Fedhealth authorisations on 16 August 2022 and provided them with the codes for the MRI that was requested. We received an email at 20:00PM with my spouse’ details and the authorisation number in the email. (Please see attachment with code [MI1133538012]). My spouse went for the MRI and we had no problem paying the copayment. On Thursday 18 August 2022, my spouse received the news that an urgent surgery is required and needed to be admitted on Saturday 20 August 2022. Again I phoned Fedhealth on 18 August 2022 and provided them with all the procedure codes. They requested documents which I’ve send through on the same day. I received the query number 180822Q7NRZM for the documents send successfully on 18 August 2022 at 12:19PM. (Please see attachment with code [MI1134420282]). I phoned 3 times during the course of the 18th to find out what the status of the request was as we needed an answer urgently. The response I received was that it is with the medical advisor and they have escalated it. My spouse finally received the email containing the authorization number: 86597769 at 17:58PM on 18 August 2022. (Please see attachment with code [MI1134405983]). The email had the exact same wording as the authorization email for the MRI containing the authorization number. We provided this authorization number to the hospital as well as the surgeon and the surgery took place on Saturday 20 August 2022. During this period, myself as the main member have not received any communication or feedback from Fedhealth regarding this operation. All correspondence went to my spouse. On Wednesday 24 August 2022, I started receiving all the claims being rejected. I contacted authorisations to understand why this is happening. Only to find out the authorization was still pending. We had numerous phone calls between 25th and 26th August 2022 where I needed to understand how you can provide us with an authorization number while it’s still being processed. Where have you ever heard of a pending authorisation number? When my spouse had access to his emails again he noticed an email received on Monday 22 August 2022 from Fedhealth with the authorisation number revoked. (Please see attachment with code [MI1135691729]). How can you generate an authorisation number and then revoke it after the surgery? I have logged a complaint and requested for the recordings for 18 August as well as 26 August 2022 as the responses below that I have received telephonically is unethical. “Your system is faulty and sometimes generate authorisations numbers when it shouldn’t” “The authorisation number is because my spouse got admitted for medical care and not spinal surgery” “I should never have received an authorisation number. How did I get that?” Up to today I have not received any communication or feedback from Fedhealth regarding this matter nor the complaint I logged. How can you treat your clients like this? How can you expect your clients to pay a massive bill due to your system being at fault? How can you just ignore your client requests by not providing any feedback or communication. My spouse is still in extreme agony and pain and now must worry about a bill that’s over R300 000. If the initial email that was send on the 18th August did NOT have an authorisation number, he would never have proceeded with the surgery. We pay our monthly contribution with no questions asked. Yet, when we lodge complaints we need to fight for answers. Query Numbers received after submitting the dispute: 290822Q82V64 290822Q82V4X 290822Q82V5V Is this the behaviour we will be receiving from Fedhealth. Just ignore and not take any responsibility regarding their system failure and leave it to the client to settle a medical account that’s over R300 000.
74 replies
79 months ago
Vodacom Insurance stealing money
Firstly, I recently found out that Vodacom added an Iphone 7 insurance onto my contract in 2017 which I never agreed to. I would like to please find out where I signed and agreed to this insurance as I do not even own an IPhone. Secondly, when I found out about the insurance on my name, I phoned in August to cancel the insurance. We in the middle of October and you have done nothing. It is still on my contract and still deducting every month. Please take this insurance off my name and I want a refund of my payments made. You guys are stealing a client money and not adhering to the customer act. I spoke to a lady named Gray this morning 14 October who stated that the cancelation did not go through and I have to wait 30 days for a refund to show. Please explain to me how you can just ignore a client request and just continue taking money on my expense. Why do I as the client need to be inconvenienced. I want this sorted by tomorrow.
210 replies
112 months ago
URGENT!! Top Up Dept Protection Plan Deducting Money Without My Conccent
<p>This is now getting ridiculous.<br />How dare FNB still deduct money off my account after numerous phone calls and emails<br />stating that it is fixed. I did not agree to this contract and FNB does not have the right to take my money out of my account.</p> <p>If I'm not refunded by and this matter is not resolved by 31 January 2017, I'm taking my account to another bank.</p> <p>I also had enough of FNBs bull****. I'm taking this to the Ombudsman, Consumer Act, and Carte Blanche, because clearly FNB does not care about their customers and looking after their money.</p>
56 replies
117 months ago
VODACOM DOES NOT CARE ABOUT THEIR CUSTOMERS.
<p>I posted this on August 10</p> <p> </p> <p>5 WEEKS NO FEEDBAC****</p> <p>Shocking and pathetic Customer Service from Vodacom Shop in Fourways mall. In July I went to Vodacom shop in Fourways mall as my phone fell into the water and I claimed for a new phone. The claim got approved. Vodacom had to order a new phone which they said will take 24 hours. Had no feedback from them. This happened on Monday 11 July. Went back the Wednesday and they never ordered the phone. The manager said I will have it by Friday. Still waiting for my phone and still haven't received any feedback with regards to my phone.</p> <p> </p> <p>I posted this on Aufust 17</p> <p> </p> <p>A week has passed since my complaint and still I have not heard anything.<br />No phone call.<br />When I submitted my claim they said that I have to pay in R1 000.<br />I want this issue resolved and I am not paying anything as the past 5 weeks have caused me a lot of inconvenience.<br />You escalated my complaint to the store manager who for the past 4 weeks did nothing and still is doing nothing about my complaint.<br />I have no idea what is happening with my claim.</p> <p>I have been a loyal customer and this is the treatment I get back from Vodacom.<br />If I do not get my phone I ordered 5 weeks ago and I will not pay the R1 000 just because of inconvenience caused, I will go to Cell C and ask them to buy me out of this pathetic contract.<br />I will also post on social media how pathetic Vodacom is.</p> <p> </p> <p>I received a response from Casandra. She forwarded the complaint back to the useless store. I received a phonecall from the store from this number: ********** 414. Our call got cut off because of signal. I tried phoning back but no answer. The store did not even try to phone back. This happened on August 17. Still nothing.</p> <p> </p> <p>So I guess Vodacom does not care about their customers. After one of the agents phoned me and our call got dropped, I tried phoning back and no answer. They did not even bother to try and phone me back.<br />How pathetic is Vodacom. I guess Vodacom has the mind set of they are a big company, so why should they even care about assisting their unhappy customers.<br />I will be going to Cell C end of this month as I do not want to support this pathetic company anymore.<br />I also found another complaints site for Vodacom, I will log my complaint there as well, but I guess Vodacom doesn't care. They just ignore all problems.</p>
53 replies
118 months ago
5 WEEKS NO FEEDBAC****
<p>Shocking and pathetic Customer Service from Vodacom Shop in Fourways mall. In July I went to Vodacom shop in Fourways mall as my phone fell into the water and I claimed for a new phone. The claim got approved. Vodacom had to order a new phone which they said will take 24 hours. Had no feedback from them. This happened on Monday 11 July. Went back the Wednesday and they never ordered the phone. The manager said I will have it by Friday. Still waiting for my phone and still haven't received any feedback with regards to my phone.</p>
53 replies
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