Livestainable poor service

I ordered a Nemtek energizer from Livestainable on 31 March 2026 as advertiesed by them. An item was received several days later which was a part of the enegizer they advertised and not the item displayed on the advert. I immediately requested the return of the item on the 8th March and after several requests for the return of the item it was only collected several days later and now again request for my refund on numerous occasions. The refund was only made on 29th April. Their support is unacceptable and the advertising is incorrect. If you buy from them be carefull as you have the risk of very poor service. I will never support them again.