Based on recent customer reviews, LiveStainable delivers a polarised customer experience. When orders go smoothly, customers praise fast delivery, competitive pricing, and professional communication. However, a recurring pattern of fulfilment failures, unresponsive after-sales support, and contentious refund policies significantly undermines trust. The business scores well on delivery speed for straightforward orders but struggles with accountability when problems arise.
Top Strengths:
- •Delivery, Fulfilment & Order Accuracy: Many customers report receiving orders within 2-5 business days, often ahead of schedule. Products typically arrive well packaged and in good condition when fulfilment proceeds without complications.
Replied to 19% of negative reviews
Typically takes less than 13 hours 9 min to reply
TrustIndex
0.0
Score
Ranking
#185
in Home Services
Avg Reply
4.6
Hours
NPS Score
3
Recommended: Likely
Replied to 19% of negative reviews
Typically takes less than 13 hours 9 min to reply
May '25 - Apr '26
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
TERRIBLE TERRIBLE CUSTOMER SERVICE
When completed my purchase I immediately chat and emailed with them letting them know it's a birthday present. They booked the courier to pick up but when courier arrived the parcel was NOT ready. NEEDLESS TO SAY, ITS 4 DAYS PAST THE BIRTHDAY AND STILL NO PACKAGE......... TERRIBLE TERRIBLE SERVICE, WILL DEFINATELY THINK TWICE BEFORE USING THEM AGAIN.
1 reviews | Active since Jan 2020
TERRIBLE TERRIBLE CUSTOMER SERVICE
When completed my purchase I immediately chat and emailed with them letting them know it's a birthday present. They booked the courier to pick up but when courier arrived the parcel was NOT ready. NEEDLESS TO SAY, ITS 4 DAYS PAST THE BIRTHDAY AND STILL NO PACKAGE......... TERRIBLE TERRIBLE SERVICE, WILL DEFINATELY THINK TWICE BEFORE USING THEM AGAIN.
1 reviews | Active since Jan 2020
Amazing Service, Reasonable Price , Great Quality Product
I ordered the Radiant Post Top Light Outdoor in Sand Black with 1x E27 and the Radiant Wall Light Outdoor in Sand Black with 1x E27. The communication following my payment and throughout the delivery process was excellent. I received my products in good condition, and they look very classy.
1 reviews | Active since Jan 2020
Amazing Service, Reasonable Price , Great Quality Product
I ordered the Radiant Post Top Light Outdoor in Sand Black with 1x E27 and the Radiant Wall Light Outdoor in Sand Black with 1x E27. The communication following my payment and throughout the delivery process was excellent. I received my products in good condition, and they look very classy.
1 reviews | Active since Jan 2020
Online orders
One of the best online stores to deal with. Quick delivery and easy tracking of the order. They are always available to assist whenever I have a query. I will never hesitate to buy from them whenever I need something. Their service is very professional.
1 reviews | Active since Jan 2020
Online orders
One of the best online stores to deal with. Quick delivery and easy tracking of the order. They are always available to assist whenever I have a query. I will never hesitate to buy from them whenever I need something. Their service is very professional.
1 reviews | Active since Jan 2020
*******
Below is the ******* they send you when you want to return goods. The sheer audacity. I received a solar spotlight without a remote. It cannot be operated without a remote. Now I must pay for it to be returned. Is that how you make your money? I must return it at my cost , you refund me but not the full amount!!! You take the goods and re-sell it with the remote and make a massive profit on it. How do I test it without opening the package? You are blatant *******. You call yourself an operations manager Chante du Preez , what service do you provide? Answer my mail and your phone. Next the ombudsman. 1. Timeframe for Returns Change of Mind / Incorrect / Unwanted Goods: Requests must be submitted within 7 calendar days from the date of delivery. Defective or Faulty Goods: These may be returned within 6 months of delivery under Sections 55 and 56 of the CPA for assessment and warranty processing. Requests logged outside these timeframes will unfortunately be declined. 2. Condition of Returned Items Items must be unused, uninstalled, and unopened, in original packaging and resaleable condition. Packaging must be undamaged, with no writing, stickers, or tape app**** directly to the OEM box. All components (manuals, accessories, *****s, fittings, etc.) must be included. Items that have been installed, tampered with, or modified cannot be accepted for refund, and will instead be processed under warranty where applicable. 3. Photos Required Please reply to this email with clear photos showing: The item and its packaging (outer and inner boxes). Any damage, defect, or installation setup (if applicable). These photos are required before a collection or assessment can be arranged. 4. Return Packaging All items must be placed in protective outer packaging (such as a box or mailer). Courier waybills may not be attached directly to the OEM or product packaging. Returns handed to couriers without adequate protection may be rejected upon inspection. 5. Shipping & Collection Costs Return shipping is at the customer’s cost, unless the return is due to an error or damage caused by Livestainable. If we arrange collection on your behalf, the collection fee will be deducted from your refund once the return is accepted. You are also welcome to use your own courier or deliver the item directly to our premises at: 785 Jacqueline Drive, Garsfontein, Pretoria, 0042 6. Inspection & Liability All returned goods are inspected upon arrival. Livestainable is not responsible for damage or loss during transit, and customers are advised to insure the shipment. If the return does not meet policy conditions, it may be declined or subject to a restocking fee. 7. Refunds, Exchanges, or Store Credit Once the return has been received and approved, you may choose between: A refund to the original payment method, Store credit for future purchases, or An exchange (subject to stock availability). Refunds are processed within up to 12 business days, with an additional 3–5 working days for bank clearance. Initial shipping fees, collection fees, and a 15% restocking fee (where applicable) will be deducted from the refundable amount. 8. Non-Returnable Items The following items cannot be returned unless proven defective under warranty: Health, hygiene, or consumable products. Made-to-order or custom items (e.g. cut-to-length cables). Software, license codes, or digital products. Clearance, Bargain Bin, or Final Sale items.
1 reviews | Active since Jan 2020
*******
Below is the ******* they send you when you want to return goods. The sheer audacity. I received a solar spotlight without a remote. It cannot be operated without a remote. Now I must pay for it to be returned. Is that how you make your money? I must return it at my cost , you refund me but not the full amount!!! You take the goods and re-sell it with the remote and make a massive profit on it. How do I test it without opening the package? You are blatant *******. You call yourself an operations manager Chante du Preez , what service do you provide? Answer my mail and your phone. Next the ombudsman. 1. Timeframe for Returns Change of Mind / Incorrect / Unwanted Goods: Requests must be submitted within 7 calendar days from the date of delivery. Defective or Faulty Goods: These may be returned within 6 months of delivery under Sections 55 and 56 of the CPA for assessment and warranty processing. Requests logged outside these timeframes will unfortunately be declined. 2. Condition of Returned Items Items must be unused, uninstalled, and unopened, in original packaging and resaleable condition. Packaging must be undamaged, with no writing, stickers, or tape app**** directly to the OEM box. All components (manuals, accessories, *****s, fittings, etc.) must be included. Items that have been installed, tampered with, or modified cannot be accepted for refund, and will instead be processed under warranty where applicable. 3. Photos Required Please reply to this email with clear photos showing: The item and its packaging (outer and inner boxes). Any damage, defect, or installation setup (if applicable). These photos are required before a collection or assessment can be arranged. 4. Return Packaging All items must be placed in protective outer packaging (such as a box or mailer). Courier waybills may not be attached directly to the OEM or product packaging. Returns handed to couriers without adequate protection may be rejected upon inspection. 5. Shipping & Collection Costs Return shipping is at the customer’s cost, unless the return is due to an error or damage caused by Livestainable. If we arrange collection on your behalf, the collection fee will be deducted from your refund once the return is accepted. You are also welcome to use your own courier or deliver the item directly to our premises at: 785 Jacqueline Drive, Garsfontein, Pretoria, 0042 6. Inspection & Liability All returned goods are inspected upon arrival. Livestainable is not responsible for damage or loss during transit, and customers are advised to insure the shipment. If the return does not meet policy conditions, it may be declined or subject to a restocking fee. 7. Refunds, Exchanges, or Store Credit Once the return has been received and approved, you may choose between: A refund to the original payment method, Store credit for future purchases, or An exchange (subject to stock availability). Refunds are processed within up to 12 business days, with an additional 3–5 working days for bank clearance. Initial shipping fees, collection fees, and a 15% restocking fee (where applicable) will be deducted from the refundable amount. 8. Non-Returnable Items The following items cannot be returned unless proven defective under warranty: Health, hygiene, or consumable products. Made-to-order or custom items (e.g. cut-to-length cables). Software, license codes, or digital products. Clearance, Bargain Bin, or Final Sale items.
1 reviews | Active since Jan 2020
NO WATER thanks to LiveStainable
I ordered a borehole pump after installing pump didn't produce any water. The Plumber pulled it out to check if they had do something wrong but found nothing wrong with the installation so I had to pay for a second day. Testing the pump in 210L drum with clean water we could block the end of the pipe by hand with little to no pressure. I eventually got a reply from LiveStainable they said because it had been installed they can't refund me and the unit must go back to supplier. Now where am I going to find a waterfall 80 meters high so that I can test the pump before installing it??? I have now had to buy a replacement pump as we can't wait for Livestainable to do something when we don't have water, it costs us two thousand rand every four days to get water delivered.
1 reviews | Active since Jan 2020
NO WATER thanks to LiveStainable
I ordered a borehole pump after installing pump didn't produce any water. The Plumber pulled it out to check if they had do something wrong but found nothing wrong with the installation so I had to pay for a second day. Testing the pump in 210L drum with clean water we could block the end of the pipe by hand with little to no pressure. I eventually got a reply from LiveStainable they said because it had been installed they can't refund me and the unit must go back to supplier. Now where am I going to find a waterfall 80 meters high so that I can test the pump before installing it??? I have now had to buy a replacement pump as we can't wait for Livestainable to do something when we don't have water, it costs us two thousand rand every four days to get water delivered.
1 reviews | Active since Jan 2020
Useless Services!
They are quick to sell but there is no after sales. I took back the item myself and requested a refund. I was promised that I will be refunded in 24-48hrs. It's already one week later and nothing has happened. I keep on phoning but no answer and after a while they drop the call. Very poor service!
1 reviews | Active since Jan 2020
Useless Services!
They are quick to sell but there is no after sales. I took back the item myself and requested a refund. I was promised that I will be refunded in 24-48hrs. It's already one week later and nothing has happened. I keep on phoning but no answer and after a while they drop the call. Very poor service!
1 reviews | Active since Jan 2020
Excellent Service
Very fast and effecient service with good communication during the whole process
1 reviews | Active since Jan 2020
Excellent Service
Very fast and effecient service with good communication during the whole process
1 reviews | Active since Jan 2020
Won't buy from LiveStainable again!
I was recommended and told how fast an efficient they are but I am not getting that level of service. You try and call no answer and eventually they reply on WhatsApp. I am only ordering a small part (my shipping fee is 3 times the price of the part) but this is holding me up because it took them a week since payment to even look to ship my order. Very disappointing!
1 reviews | Active since Jan 2020
Won't buy from LiveStainable again!
I was recommended and told how fast an efficient they are but I am not getting that level of service. You try and call no answer and eventually they reply on WhatsApp. I am only ordering a small part (my shipping fee is 3 times the price of the part) but this is holding me up because it took them a week since payment to even look to ship my order. Very disappointing!