Living Room Properties - Poor Service

I was renting with Living Room Properties for a year and it was a horrible experience ever. Initially I was supposed to rent at Villa Luandi which is one of their properties, a day before I moved in they informed me that the apartment isn't ready as yet, that time I had already signed a lease with them and paid for everything. They moved me to their other property which is called Cresta Ridge in the interim. They moved to an apartment that was so filthy, the shower was so dirty, the toilets were filled with urine, their cupboards were the worst, not to mention the stove. I had to clean the place myself and eventually settled there as I didn't have time and energy to move places.

My lease ended on the last day of February and I moved out then, I did inspection with one of their agents and he did see that everything was fine and I left the place in the condition I found it. The only thing that is left now is for them to refund my deposit of which they're refusing to refund. I paid a total amount of 8400 and it was put on an interest bearing account. They told me that as per the lease agreement I signed I will receive my deposit after 14 working days, 14 working days has passed and I'm still waiting for my deposit. They're not replying to any of my emails, their agent is no longer replying to my messages. The last time they communicated with me was when they told me that they're waiting for the maintenance contractor to give them an estimate of the maintenance cost and they say they cannot do anything until they receive the maintenance estimate.

The lady who is the Landlord (Dora Hlungu) is so rude when you call her, she shouts at tenants, even when there's an issue at their property they will not resolve it, they will make you go back and forth until you give up which is why I moved out.

Such a poor service these people are giving and they absolutely don't care.