XK
Xoliswa K
Active since Jun 2021
5
Reviews
0
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Reviews
5 reviews8 months ago
Poor service from Sanlam for a Cash Back return
I currently have a Funeral Cover with Sanlam (Indie Funeral) which I took in 2020. This year in July was my 5th year anniversary on the cover and I was supposed to receive cash back for not having any claims in the past 5 years of having the funeral cover. I was supposed to get my cash back on the 30th of July and I didn’t. I called on the 31st of July and they logged a ticket for my query and no feedback was given, on Monday the 4th of August I call again and I was told the consultant whom I spoke to when I called initially logged the ticket incorrectly so they corrected it and they escalated it again to the specialist and I must call again after two days - On a Wednesday. I have paid my premiums on time consistently every month with no fail and without missing out on payments for five years and for this to happen to a loyal client is really annoying! I’m so disappointed at the service I am getting and now how is the company going to payout a claim for a funeral on time when they are struggling to pay a mere cash back 💔
106 replies
22 months ago
ABSA BANK'S ***** INVESTIGATIONS
On Friday the 21st (A day after pay day) *****ulent Activity took place on my whereby online purchases where made with the entire balance I had in my account, normally when you make a purchase online you will receive a message to approve on the app, even when there's a reoccurring debit order you want to register you will get a message on your banking app to approve for the merchant's debit order to be registered. I didn't get the approval message at all but the bank says I must wait for up to 15 days for them to investigate that time all the money that was left in my bank account is gone and I still have monthly debit orders that need to go through. A total of 13 transactions was made instantly and when these transactions were going through the bank didn't see this as *****ulent at all. Normally with other banks if the same transaction takes place about 3 times at the same time they will even call you to make sure that you're the one who's trying to make that transaction or make you aware of what's happening on your account account. The lady ***** Specialist I spoke to now when I ask her how would I have approved 13 transactions to go off my account at the same time says that it might have been the terms and conditions that I agreed to with the merchant. Like why on earth would a person agree for all their money to be debited from their account leaving them with nothing?? It's so disappointing that a huge bank like ABSA has no proper controls in place to protect it's customers from ***** and instead of taking account for that they want to put this on the customer themselves.
0 replies
37 months ago
Living Room Properties - Poor Service
I was renting with Living Room Properties for a year and it was a horrible experience ever. Initially I was supposed to rent at Villa Luandi which is one of their properties, a day before I moved in they informed me that the apartment isn't ready as yet, that time I had already signed a lease with them and paid for everything. They moved me to their other property which is called Cresta Ridge in the interim. They moved to an apartment that was so filthy, the shower was so dirty, the toilets were filled with urine, their cupboards were the worst, not to mention the stove. I had to clean the place myself and eventually settled there as I didn't have time and energy to move places. My lease ended on the last day of February and I moved out then, I did inspection with one of their agents and he did see that everything was fine and I left the place in the condition I found it. The only thing that is left now is for them to refund my deposit of which they're refusing to refund. I paid a total amount of 8400 and it was put on an interest bearing account. They told me that as per the lease agreement I signed I will receive my deposit after 14 working days, 14 working days has passed and I'm still waiting for my deposit. They're not replying to any of my emails, their agent is no longer replying to my messages. The last time they communicated with me was when they told me that they're waiting for the maintenance contractor to give them an estimate of the maintenance cost and they say they cannot do anything until they receive the maintenance estimate. The lady who is the Landlord (Dora Hlungu) is so rude when you call her, she shouts at tenants, even when there's an issue at their property they will not resolve it, they will make you go back and forth until you give up which is why I moved out. Such a poor service these people are giving and they absolutely don't care.
0 replies
53 months ago
G Star Raw Online Service
My partner bought a very expensive Shirt online only to get sent a wrong order, someone’s order to be exact! He returned the order where it was delivered and the person managed to receive their order and he never got this. He made the order on the 21st of November, it’s approaching a month now. We asked for a refund because my partner needed the shirt for a wedding we were attending and wanted to buy something else rather. We were told that it will be processed within that week, it hasn’t been processed, our order is still missing whereas the order status says “Delivered”. G star Raw closes their offices without giving feedback on whether they were able to track where the order is / give us a refund. The service we got was really poor 😭, not to mention the dishonesty. The company’s service is disappointing to the core and now we’re hoping that we will be able to receive our refund since it’s a lot of money.
0 replies
59 months ago
Truworths Bad Customer Service
I have never experienced such bad customer service in my entire life. I bought stuff online at Truworths. Selected the wrong delivery address by mistake and it has been a hassle getting them to cancel the order or get the goods delivered to me. I placed the order on the 5th of May, it's approaching two months without having received the goods or get them canceled. The worst part is that the store keeps sending me statements for goods that I haven't received to this day and interest is being charged on my account. I want to close the account but now I can't because I'm owing goods I haven't even received and for some reasons they can't be canceled and have my money refunded back to my account in order for me to close the account.
53 replies
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1 Star
5 (100%)