Livoltek struggle

A beautiful piece of equipment. Suppose to be ornamental in design and just plug and play that can be installed in your lounge as a feature However, nothing works. Can’t be stopped to feed back to the grid - trips all the time Updated app shows that there is no load and that the solar is charging the Grid No one to help or assist. They dont talk to customers, only contractors and installers

Leaving me stuck with equipment that is not fit for purpose