Lixil untrustworthy supplier

I've placed an order at the Cobra factory shop(Lixil) about 16 days ago. I've also tried to get information on my order from their "customer service" with 3 x empty promises that "we will come back to you". It seems like we will go through the Xmas season without a functional bathroom due to this company's poor service. It seems like they have disappeared with my money and cannot be trusted. Worst online shopping company.