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Lixil
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lixil
Lixil has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Lixil across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRP
Rosanne P
1 reviews | Active since Jan 2020
11 Oct 2025, 04:26
Terrible customer service
I contacted Lixil/Grohe on 29th & 30th September via Whatsapp, 08611212121. I spoke to Genna who advised that one of her teammates would call me. When this didn't happen on 29th I called again on 30th and the reception advised that she'd get the Sales Manager to call me. I'm still waiting for someone to return my call.
Helpful (0)
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Rosanne P
1 reviews | Active since Jan 2020
11 Oct 2025, 04:26
Terrible customer service
I contacted Lixil/Grohe on 29th & 30th September via Whatsapp, 08611212121. I spoke to Genna who advised that one of her teammates would call me. When this didn't happen on 29th I called again on 30th and the reception advised that she'd get the Sales Manager to call me. I'm still waiting for someone to return my call.
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Replies (0)IE
Imtiaz E
1 reviews | Active since Jan 2020
9 Oct 2024, 10:23
Baatseba Seboko - LIXIL
Memory updated Here’s a draft for your review: Exceptional Service from Baatseb Seboko at LIXIL I would like to express my deepest gratitude to Baatseb Seboko from LIXIL for her outstanding customer service. After searching for a specific product for over a year, I was fortunate enough to be assisted by Baatseb, who went above and beyond to help me. Her dedication, patience, and willingness to go the extra mile were evident throughout the entire process. Not only did she find the exact item I had been looking for, but she also ensured that the entire transaction was smooth and hassle-free. It’s rare to come across such a high level of commitment and professionalism. Baatseb is a true asset to LIXIL, and I cannot recommend her enough. Thank you, Baatseb, for your exceptional service—you have truly made a difference!
Helpful (0)
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Imtiaz E
1 reviews | Active since Jan 2020
9 Oct 2024, 10:23
Baatseba Seboko - LIXIL
Memory updated Here’s a draft for your review: Exceptional Service from Baatseb Seboko at LIXIL I would like to express my deepest gratitude to Baatseb Seboko from LIXIL for her outstanding customer service. After searching for a specific product for over a year, I was fortunate enough to be assisted by Baatseb, who went above and beyond to help me. Her dedication, patience, and willingness to go the extra mile were evident throughout the entire process. Not only did she find the exact item I had been looking for, but she also ensured that the entire transaction was smooth and hassle-free. It’s rare to come across such a high level of commitment and professionalism. Baatseb is a true asset to LIXIL, and I cannot recommend her enough. Thank you, Baatseb, for your exceptional service—you have truly made a difference!
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2022, 09:12
Cobra now part of Lixil Group Japan
<div>I recently had to replace Cobra parts on a Senior Flushmaster toilet.Finally I got hold of Lixil, and their staff was very helpful in letting me know which plumbing retailers potentially could have stock.My plumber did not correctly install the piston, so Denver and Cassiem replaced the part at their cost, and showed the plumber how to adjust the *****s to prevent an echo and let the unit flush for for 5 seconds.Thank you Denver and Cassiem.</div>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2022, 09:12
Cobra now part of Lixil Group Japan
<div>I recently had to replace Cobra parts on a Senior Flushmaster toilet.Finally I got hold of Lixil, and their staff was very helpful in letting me know which plumbing retailers potentially could have stock.My plumber did not correctly install the piston, so Denver and Cassiem replaced the part at their cost, and showed the plumber how to adjust the *****s to prevent an echo and let the unit flush for for 5 seconds.Thank you Denver and Cassiem.</div>
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Replies (0)DB
Danie B
1 reviews | Active since Jan 2020
13 Dec 2021, 08:29
Please dont order online from Lixil
Please don't order online from Lixil. You will wait forever for them to respond with anything regarding your order. NOTHING. Until you do some digging and enquiries to what is happening with the order. THEN, you will wait forever for the order number. Then, you will wait for their logistics company, RTT, which is even worse. (not that i think anyone can be worse). Promises will be made... nothing delivered. I ordered and paid on the 30th November 2021. It is now the 13th December and the package is still somewhere... 400km from me.
Helpful (0)
|Replies (0)DB
Danie B
1 reviews | Active since Jan 2020
13 Dec 2021, 08:29
Please dont order online from Lixil
Please don't order online from Lixil. You will wait forever for them to respond with anything regarding your order. NOTHING. Until you do some digging and enquiries to what is happening with the order. THEN, you will wait forever for the order number. Then, you will wait for their logistics company, RTT, which is even worse. (not that i think anyone can be worse). Promises will be made... nothing delivered. I ordered and paid on the 30th November 2021. It is now the 13th December and the package is still somewhere... 400km from me.
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Replies (0)SP
Stefan P
1 reviews | Active since Jan 2020
7 Dec 2021, 19:28
Lixil untrustworthy supplier
I've placed an order at the Cobra factory shop(Lixil) about 16 days ago. I've also tried to get information on my order from their "customer service" with 3 x empty promises that "we will come back to you". It seems like we will go through the Xmas season without a functional bathroom due to this company's poor service. It seems like they have disappeared with my money and cannot be trusted. Worst online shopping company.
Helpful (0)
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Stefan P
1 reviews | Active since Jan 2020
7 Dec 2021, 19:28
Lixil untrustworthy supplier
I've placed an order at the Cobra factory shop(Lixil) about 16 days ago. I've also tried to get information on my order from their "customer service" with 3 x empty promises that "we will come back to you". It seems like we will go through the Xmas season without a functional bathroom due to this company's poor service. It seems like they have disappeared with my money and cannot be trusted. Worst online shopping company.
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Replies (0)PM
P M
1 reviews | Active since Jan 2020
27 Sept 2021, 13:07
Grohe products
Purchased and installed very expensive grohe products thinking I would have good quality and hassle free plumbing only to find the absolute opposite. Purchased grohe rain shower head and accessories for +/- r1200 Rain shower head no longer distributes water. Plumber has removed to try and clean however unable to open to clean. Contacted Lixil SA who indicated that the shower head cannot be cleaned and the only alternative is to purchase a new shower head as they do not sell parts for the shower head. Extremely disappointed as I thought that I was paying a premium for a quality product and good after sales support only to find the opposite. Would not recommend Grohe products to anyone.
Helpful (0)
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P M
1 reviews | Active since Jan 2020
27 Sept 2021, 13:07
Grohe products
Purchased and installed very expensive grohe products thinking I would have good quality and hassle free plumbing only to find the absolute opposite. Purchased grohe rain shower head and accessories for +/- r1200 Rain shower head no longer distributes water. Plumber has removed to try and clean however unable to open to clean. Contacted Lixil SA who indicated that the shower head cannot be cleaned and the only alternative is to purchase a new shower head as they do not sell parts for the shower head. Extremely disappointed as I thought that I was paying a premium for a quality product and good after sales support only to find the opposite. Would not recommend Grohe products to anyone.
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Anonymous
1 reviews | Active since Jan 2020
22 Jul 2021, 10:11
Compliments for awesome service
Hi Please accept this compliment to your staff for assisting with a diverter problem I had. They really went the extra mile and were Innovation and efficient in sorting out my issues. Diego and Nonti helps give your company an excellent reputation Well done to them Regards
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Jul 2021, 10:11
Compliments for awesome service
Hi Please accept this compliment to your staff for assisting with a diverter problem I had. They really went the extra mile and were Innovation and efficient in sorting out my issues. Diego and Nonti helps give your company an excellent reputation Well done to them Regards
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Replies (0)YP
Yusuf P
1 reviews | Active since Jan 2020
11 Nov 2020, 15:17
Excellent customer care service
Well done to Lixil!!!! I purchased a basin tap and was nearing the end of my warranty by months when the handle on my tap broke off. I contacted Lixil customer care who emailed me a warranty claim form which I mailed back to them,they very quickly dispatched a rep to me and replaced my tap with a brand spanking new one. Well done to Lixil!!!!!!
Helpful (0)
|Replies (0)YP
Yusuf P
1 reviews | Active since Jan 2020
11 Nov 2020, 15:17
Excellent customer care service
Well done to Lixil!!!! I purchased a basin tap and was nearing the end of my warranty by months when the handle on my tap broke off. I contacted Lixil customer care who emailed me a warranty claim form which I mailed back to them,they very quickly dispatched a rep to me and replaced my tap with a brand spanking new one. Well done to Lixil!!!!!!
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Replies (0)