Terrible and embarassing service rendered by L & M Bakwerke, Vredenburg

I received such bad service from L&M Bakwerke on two occasions. The first time I complained because my car was not properly buffed off after they had fixed the door and the manager acknowledged that they had a large amount of cars in that month that needed fixing and that they did not do a thorough job. The next thing the assessor came out and was fuming because she said it was late and she wanted to go home and what is it that I wanted. She was rude and my car was not satisfactorily fixed as everything was done in such haste. I was involved in an accident this month and another assessor came out to help me. He was taking photographs and I wanted to show him another hidden scratch on the side that I thought was important for him to take note of. He rudely said to me that when he is working I must get out of his way! I was with a colleague who moved far away from us and was appalled and embarrassed on my behalf by the treatment I had received. The receptionist called to make an appointment to have my car fixed and I told her about the service I had received and was contemplating on taking my car elsewhere. She said there's nothing more she could do but offer her apologies but that they were the only certified panel beater in our region. It is absolutely terrible that they render such service knowing that they are the only ones approved because ultimately customers should receive value and service for their monies the services they provide are not freely rendered.