Once good, now bad

So I've used LoadIt previously which to be fair was a great experience and the second time I used them however has led me to write this unfortunate review. Ref: JOB 56911

Firstly the truck driver didn't have great communication skills and at the outset just had an unpleasant attitude. The loading was extremely slow for a fairly modest sized household. Finally upon arrival at the destination the TV unit & couch had damaged legs. Upon questioning the movers they denied responsibility which is just ridiculous as they were both less than a few months old and in a new condition. They continued unpacking with an even more sour attitude.

I called their Office to report the matter of the broken items, to which they said they'd investigate after I was required to send them pictures of the issues. I provided the said information on the 1st Dec 2023. After 7 days of no feedback I reached out again to find out what is happening.

I'd like to point out that it's a fairly open & shut case. 1) Items weren't damaged before the move 2) Items were damaged after the move 3) Evidence sent

Outcome desired either reimbur*****t of fee (partial or full) or costs to have the furniture repaired. Which I believe is perfectly reasonable.

To continue, here was their response: "We acknowledge your request and time factor. The processes are still underway and once they are finalized, a call and full report will be given to you.

As a way forward, the matter will be resolved and a humble request to allow our process to be exhausted until we reach out to you.

Once again, we apologize for the inconvenience caused by the damage during your move with Loadit."

Now that comes off as a don't call us we'll call you vibe. Which leaves a bitter taste. I wont be recommending them in the future as I've been doing if this is how they handle negative experiences.