Bad service

Bad service I ordered some few things I wanted to collect them at load of living mall of Africa and at the the moment I am quite far I will only come back after 2months I called to ask if I can send someone to collect on my behalf and provide her id if the can’t trust her they can video call me I will show my face and id to prove that is me but they refused soo in that case they have lost a customer they will have to keep the parcel and return it because the is nothing I can do at the moment…