Fragrance with no smell

I made use of a Black Friday Special for Home Fragrance. Then I received a box with the diffuser and the reeds, but no fragrance. The box has a separate space for a fragrance bottle - but there was nothing in the box. Is this then still a home fragrance special or is it a glass bottle-&-sticks special. I've sent a complaint on their website but haven't received a reply. The call Centre number is not in function, their e-mails come back undelivered