still waiting for my order

I have placed an order on L'Occitane's website on 10th Sep, then i received an email the next day says my order has been dispatched. But i haven't received it after a week, so i contacted the customer service to confirm the delivery date, then the customer service replied me that one of the items in my order was out of stock, but they will send it out on 18th Sept. <br> However, until today, i have not received anything, and no one has replied my query message that was left from the website.<br> Can anyone please confirm when will i receive my order? Order number 17601671 .