DISHONEST AND RUDE!!!!!

recently purchased a new house. I called Jessica at Locks n More a few months ago re my two wooden sliding doors that weren't locking. A "technician" by the name of Eddy came through to do an assessment. A quote for over R3k was agreed upon. These locks have constantly given me problems with alignment and doesn't lock. I called Jessica last week at their offices and she said she'll get back to me, which she didn't. When I called again this week to ff up, she hung up on me (twice) wen I gave her my name. I then called Eddy to tell him what the problem was. His LOUD, rude response was ... and I quote "We did not give you a lifetime guarantee on those Locks (remember that this was done a few months ago) I cannot be coming to yr house everytime there's a problem. Please don't bother me again, I'm on holiday" unquote. Oh, he did tell me to have a nice day at the end of it. WOW!!!!! I have no words for the ABSOLUTE LACK of integery, honestly and lack of service for Locks n More and their unprofessional staff.