Nardie Groenewald is no locksmith

I needed a locksmith and phoned 24/7 locksmith services. They then sent the locksmith Nardie Greoenwald to my residence. This person drilled open my front door and broke the lock of the safety gate. I asked him if this how locksmiths open doors since I have no experience with locksmiths. He assured me that this was the only way to open the door and the safety gate. Before even assessing anything, he asked if I needed the locks replaced, I said please just open up I will deal with that later. I paid him R2000 after he completed the job. He refused to leave me premises before payment reflected in his account. I told him this was not good business practice yet I accepted and comp****. My problem is that I now have two broken locks that I need to fix. Upon inquiries to replace this I learned that the locksmith should not have damaged my locks and that breaking locks and damaging them should have been his last resort which it was not. It was his first and only option. I brought this to his attention however he said I agreed to him breaking my locks. I responded that I did agree to this because I trusted him as the expert in an emergency situation and he advised me that this was the only option. I have since found out that this was not the only option. He then advised me to phone the call centre for complaints, knowing that the call centre is not a managing agent but merely puts customers and service providers in touch with each other. I did not know this at the time and only found this out on Monday 10 November when I phoned the call centre. The call centre agent explained to me that they are not a company and they only assign locksmiths when customers phone. He then argued with me when I told him they never explained their operating procedures. He then directed my complaint to the locksmith and abruptly ended the call mid-conversation when I told him I have proof that I never received any message outlining their procedures.