Active since May 2016
11
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11 reviews7 months ago
Nardie Groenewald is no locksmith
I needed a locksmith and phoned 24/7 locksmith services. They then sent the locksmith Nardie Greoenwald to my residence. This person drilled open my front door and broke the lock of the safety gate. I asked him if this how locksmiths open doors since I have no experience with locksmiths. He assured me that this was the only way to open the door and the safety gate. Before even assessing anything, he asked if I needed the locks replaced, I said please just open up I will deal with that later. I paid him R2000 after he completed the job. He refused to leave me premises before payment reflected in his account. I told him this was not good business practice yet I accepted and comp****. My problem is that I now have two broken locks that I need to fix. Upon inquiries to replace this I learned that the locksmith should not have damaged my locks and that breaking locks and damaging them should have been his last resort which it was not. It was his first and only option. I brought this to his attention however he said I agreed to him breaking my locks. I responded that I did agree to this because I trusted him as the expert in an emergency situation and he advised me that this was the only option. I have since found out that this was not the only option. He then advised me to phone the call centre for complaints, knowing that the call centre is not a managing agent but merely puts customers and service providers in touch with each other. I did not know this at the time and only found this out on Monday 10 November when I phoned the call centre. The call centre agent explained to me that they are not a company and they only assign locksmiths when customers phone. He then argued with me when I told him they never explained their operating procedures. He then directed my complaint to the locksmith and abruptly ended the call mid-conversation when I told him I have proof that I never received any message outlining their procedures.
0 replies
23 months ago
Terrible service and ********* practices
I wish I could give zero stars. Orders take so long to be delivered in this day and age. They don't accept phone calls and you can only email them. Yet they only give general generic responses. I placed an order on 05June 2024 and I noticed no movement on that order. When I enquired they just directed me to their delivery policy that says delivery takes 7-10 business days. On day 10 I asked again what was going on. Then I was told there is no stock they will investigate and revert. I asked why did you do nothing for 10 whole days, only now that I'm enquiring, are you telling me the is no stock. Why take my money when you know you don't have stock. I didn't get an answer. Then I cancelled my order and asked for an immediate refund. I'm still waiting today on 03 July 2024 month later. Tey are not responding to my emails. Don't buy from them they are *********.
0 replies
40 months ago
Shameless scam
Do not buy anything from this business. Roxanne and the drivers are rude. Besides that they engage in unethical behaiour. The last time I placed an order was on 24 February 2023. The very next day my order status was "fulfilled" on their website whilst I didn't receive anything yet. I did not even get a tracking number and couldn't track my number. I sent countless emails and messages to their online chat but I did not get any response. I wrote on their Facebook page and soon I noticed that many other people were in the same predicament as me. Some cancelled their orders but they never received their refunds. I lodged a complaint with the Consumer Goods Commission and suddenly I received a response from Roxanne. My order was delivered the very next day and she asked me to withdraw the complaint which I did since I received my order. However, I will never order from them ever again. She tried to scam me and I'm hoping that many others do not fall prey to this rude and unprofessional woman.
0 replies
47 months ago
Very reluctant to process refunds.
These people have the worst service delivery. Their delivery takes very long and they are not able to assist with any matter in a professional manner. Ive placed an order and I paid for said order. However, they have no stock and offered me store credit or a refund I chose a refund, but its now two weeks later and I'm still waiting for my refund. They keep on telling me they have a backlog. This is not the first time I've experienced their reluctance to process refunds. Ive told them why do you sell products when you have no stock then you don't want to pay back the money.
0 replies
72 months ago
Pathetic service
On Friday 26 June 2020 I placed an order. A few minutes later I noticed that the delivery address is incorrect and immediately I phoned them. However, I got an automated message that their call centre is unavailable due to Covid-19 and they urge customers to contact them via social media. Problem is they do not respond on social media nor do they answer any emails. This is totally unacceptable. Instead I get an email on Saturday 27 June 2020 that my order has been shipped. Now I am attempting to stop them from shipping to the wrong address but with them not responding to messages that seems unlikely to happen. It is now Monday 29 June 2020 and I again left several messages on their social media platforms with no response from them.Instead I get an email on Saturday 27 July that my order has been shipped. Now I am attempting to stop them from shipping to the wrong address but with them not responding to messages that seems unlikly to happen.
0 replies
76 months ago
Bad experience turned out great
Nokuthula Ntshembeni turned a bad experience into a food one. After I was never informed that a tracker for my car is mandatory she ensured that my premium is even less in order to accommodate the extra cost of this device.
1 reply
96 months ago
Waterproof Hiking Shoes
I bought a pair of "waterproof" hiking shoes from Zando a week ago. After enquiring about a different pair I was told that pair is not waterproof I thus specifically opted for the pair that is advertised as waterproof. However on wearing it the first time my feet was soaking wet and it was not even raining, I was walking in grass filled with overnight dew. You can imagine my frustration and anger. When I contacted Zando on Facebook messenger they told me a day later that I cannot return it as I've worn it and they explicitly told me that it is not waterproof. However they were referring to the pair I did not buy, making no effort to go into my order history otherwise they would have known which shoes I was refering to. When I corrected them and sent them a screenshot of the pair that I did buy which was and still is advertised on their website as waterproof they never answered me. I followed up a few times to no avail, they are just ignoring me. When I phoned their customer care line on 31 July 2018 the agent told me that the Facebook chat people just informed her that they are communicating with me regarding the matter. However I corrected her that I am indeed communicating with them they are not responding and I am still waiting on a resolve to this matter but Zando has just gone very quite.
0 replies
99 months ago
Fraudulent Advertising
On 27 March I enquired regarding the in-store availability of a product (K-Way Women's Misty Rain Jacket- on promotion for R499) that was advertised on their website, as it was not available for purchase online. I gave all the relevant details in the email, however only two weeks later on 11 April did I get a response from Tchilanda asking for size etc. Note that this detail was included in my first email. I tried their online chat support service again enquiring regarding the availability of said product. I was informed by the same agent Tchilanda that unfortunately that product is not available in any of their stores nor is it available for purchase online. I then asked but how can you advertise something that is not available anywhere? She abruptly ended the chat. I then phoned their customer care line and asked to speak to Tchilanda and repeated my question. She tells me they do this for "research purposes". I said nonsense get back to me with a reasonable answer. I am yet to hear from her or anyone else at Cape Union Mart.
1 reply
105 months ago
Worst Online Shopping Experience
Almost a month ago I placed an order. About a week later, whilst waiting for my order to arrive I got informed its cancelled as they have no stock and Maria Francis sent me a gift voucher. Firstly I was upset that their system processed an order for an item that was out of stock. Secondly I was apprehensive regarding the patronizing tone of the cancellation and the fact that they just send me a gift voucher without giving me a choice in the matter. I asked a lot of questions via email regarding just that however my questions went unanswered. I requested a few times that Maria cancel the gift voucher and reimburse my cash as its now a matter of principle for me, and I do not want to purchase from Mr Price Sport again. Especially never ever online as I pointed out this is the worst online shopping experience I have ever encountered. To this day I still have not received my R100 it takes 7-14 days I’m told. However my payment to them was instantly. When I ask I’m met my unfriendliness and sarcasm. For the life of me I cannot believe how they have handled and are still handling this situation. I’m a really keen online shopper, and I have never ever been subjected to such unprofessionalism. It takes weeks to pay back a measly R100. They decide on my behalf how I want to be reimbursed…had they given me the option I would have probably taken the voucher, but like I said it’s the manner in which they handled this situation. To this day no manager has phoned me to explain how it happened that their system processed an order for an out of stock item in the first place. I have requested so many times to have a manager phone me to no avail. I am appalled at the service I received from them!
0 replies
120 months ago
Great Online Offers that is NOT Available
<p>I am an existing Vodacom customer and I tried to apply for another contract online for the past week now. Nobody has phoned me back and I tried to follow up this morning. I have been on the phone the whole morning being transferred from the Online Department to the Sales Department and back again. They take my details to phone me back which of course they never do. Calls gets dropped and I have to go through the whole process of pressing buttons and holding before I can even speak to someone who then just transfers me........to the wrong department. AGAIN. Finally I get to speak to Thobeka who was very helpful and frank with me. Seems Vodacom is in the process of migrating customers to a new system, of which I am one of those who has already been migrated. Therefore nobody in the call centre will be able to assist me as they do not have access to that system. I need to go to a store as they are the only ones with access to this system. I agree to do this, even if the "convenience" of applying online is now no longer an option for me. Then I ask if I will still enjoy the same benefits like: "Save R290 when you buy online with FREE SIM, FREE connection and FREE delivery". No unfortunately not she said. They were advised by their superiors to refer people like me to the Vodashop, and take their details. Now I want to know why should I be inconvenienced and "robbed" because your system is unable to accommodate me. I did not migrate myself to your new system you did that, so you should have had measures in place not to discriminate and inconvenience your customers.</p>
3 replies
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5 Star
1 (9.090909090909092%)
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0 (0%)
3 Star
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1 Star
10 (90.9090909090909%)