disappointed in the service

i bought 4 seats for life tickets for loftus, when arriving at loftus i was informed that i only have 2 tickets on my name. i had arrange for business partners to go watch the game with me and i only had two tickets? when phoning the call centre aparantly there was only a record of two tickets? so my question is they are aparantly recording the call so how can there be no record. i was standing there with a redface and had to buy 4 additional tickets? you guys must get people in your call centre that can do their job properly!!!!!