29th Dec still no Xmas gift

I ordered my daughters christmas gift on the 17th Dec and it was brought from JHB to CPT on the 22nd of Dec. Today the 29th I am still waiting and the contact numbers provided are proving fruitful at all. The office numbers rings then the ext is unavailable. Whatsapp no confirmation received. If someone would provide an update, I am even willing to fetch it at the Depot.