Non existent customer service. Do not buy from them!!

Terrible service. Please note that they are AGENTS for Loka and not Loka official. Customer service is non existent and I honestly believe this agent is damaging a wonderful clothing brand. They will courier to the wrong address after making you wait weeks for your order, courier the incorrect order and then ghost you when you ask for a refund. Getting a reply out of them regarding your purchase is nearly impossible. I had to literally beg for a reply each time I communicated with this woman. And then she would still only reply if she felt like it. Never experienced service this bad before and I buy online at least once a week. She honestly doesn’t care, as soon as she’s got your money it’s over. I really hope Loka reconsiders this agent distributing their beautiful and unique clothing. I often buy from Loka online (not Loka Jeans!!) and Loka George. Service there has always been excellent.