Vehicle insurance

Hi So I had my vehicle insurance with Lombard insurance, my vehicle was written off in 2023, 2024 I stil had to pay for vehicle license as I was purchasing another vehicle and was having difficulty getting the license cause the previous vehicle was still under my name, anyway I was reimbursed by the company, this year I am trying to purchase license for my currently vehicle and I am unable to do so cause the previous vehicle that has been written off in 2023 is stil showing under my name, I even called the licensing department and there’s a hold on my previous license because it’s showing that I am owing on a vehicle that I don’t even have anymore! This is so frustrating cause now I am driving around with a vehicle that as an expired license,and as a female being pulled over in road blocks because of that! I have sent many emails. And was told I will get feedback, but till date I did not get any response, I tried to contact the company they of no help also said I should contact the broker! It’s like I am going in circles and having the same issue as last year! Please could I have some assistance as I need this to be sorted out urgently Thank you