Lombard Tyres
2.9|81 reviews
MM
MvdW M
1 reviews | Active since Member
28 Jan 2026, 12:40
Poor quality products and Poor customer service to rectify the situation
I purchased FOUR in-house branded tyres from LOMBARD Tyres, on a Black Friday special 2023. The tires started disintegrating after a couple of months after purchasing the 'in-house' brand, KHUMO Spoke to branch manager at Randburg branch where the installation was done. He 'measured' the wear and tear at the time of complaint and submitted the information to the Sales Manager. The feedback provided from the Sales Manager - Pay R1000 per tyre (for thread used up to that date of complaint) and they will replace all four tyres.
I escalated the complaint to the Sales Manager for review. This is unacceptable - the disintegration is not because of my doing, and the Sales manager at Lombard Tyres admitted this, HOWEVER - the feedback from the Chinese manufacturer is - it is not a manufacturer's fault - it is 'normal' wear and tear !!!!! There are literally gaps where pieces of rubber was falling out in chunks. The Sales manager promised to call me back after 'Black Friday' rush 2025 - but DOLOLO . . . . It is 2026 now and NO REPLY.
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Replies (56)MM
MvdW M's updateReviewer Update
29 Jan 2026, 08:24FIVE STAR Rating
Lombaard Tyres, acted swiftly on the request for a review of the situation at hand. The Sales Manager explained the situation and rectified the misunderstanding immediately. The service received was excellent and very satisfactory - I will definitely recommend doing business with Lombard Tyres. They stand by their products and the service excellence that they have always been known for.
Lombaard Tyres, acted swiftly on the request for a review of the situation at hand. The Sales Manager explained the situation and rectified the misunderstanding immediately. The service received was excellent and very satisfactory - I will definitely recommend doing business with Lombard Tyres. They stand by their products and the service excellence that they have always been known for.
MM
MvdW M's update29 Jan 2026, 08:24
Reviewer Update
FIVE STAR Rating
Lombaard Tyres, acted swiftly on the request for a review of the situation at hand. The Sales Manager explained the situation and rectified the misunderstanding immediately. The service received was excellent and very satisfactory - I will definitely recommend doing business with Lombard Tyres. They stand by their products and the service excellence that they have always been known for.
Lombaard Tyres, acted swiftly on the request for a review of the situation at hand. The Sales Manager explained the situation and rectified the misunderstanding immediately. The service received was excellent and very satisfactory - I will definitely recommend doing business with Lombard Tyres. They stand by their products and the service excellence that they have always been known for.