Extremely disappointed

Very disappointing experience at Lonja

I went yesterday after calling at 9:00 in the morning to ask if they were busy and whether I should book for the next day. The lady told me she could book me in for 13:30 the same day.

I arrived exactly at 13:30, not late at all. There were many people, so I asked the receptionist how long the wait would be. She said 30 minutes maximum, which was acceptable. After 30 minutes, I went back to ask again and was then told that there were still many people from 12:00 waiting. Sorry, what? If that was the case, why accept bookings at all?

We ended up waiting 2 hours, and still nothing. Then she suggested we come back the next day at 08:00. No respect for our time, no value given to the booking that was made.

The service was almost nonexistent, which probably explains why the prices are low. On top of that, the way my sister was treated was beyond rude. I clearly explained that she needed back support for personal reasons, and they simply did not care.

And because they didn’t give a damn about us, why should we give up our seats to someone else? We are all equal paying clients.

If you want to waste your time, go there. If you value yourself and your time, run away from this nonsense.