No refund on faulty foodstuff on expiry.

We bought a small packet of tea, and a small mini pack of weetbix at looters mini branch in Kirstenhof main road about 25 June 24, prior to 28 June 2024. My wife ate two of the weetbix biscuits on Wednesday, 26 June. She did not feel well thereafter. In fact, she had a runny tummy for two days, being Wednesday and Thursday. On Friday, 28 June 24, at around 13h10 we took the items back, as the weetbix smelled like damp wheat, and off. The store staff responded to my wife with their policies surrounding your shopping experience with them, reminding her that they have a board with all their policies pertaining to expired products being safe, and they guarantee their products not to make you sick. As if they can guarantee anything. Off foodstuff cannot be remedied by promises.

The staff told her that they don't do refunds, and that we had to go to their main store to management, which we did. Once there, my wife was sent to some foreigner guy, to assist her. As if he was able to do so. Eventually we were given a manager who kept their office door tight shut. We explained to him about being sent around for R30 refund of a product that medically affected my wife. my wife asked his name which he refused to give his surname telling her that he don't have to do so. But she got his name as Michael. It looked like they were not wanting to give the refund.

The whole attitude was wrong, and they gave us the impression that they did not want us in the store. My wife had to threaten them to get the refund. Their number is 021 2240915/6/7