PO
Peter O
Active since Dec 2011
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
Unacceptable long delay in repairs
Complaint Letter – Unacceptable Service Delays On 19 June, I took my Dell Inspiron laptop to Universal Direct, situated in Westlake Park. The machine would not switch on, and I was assisted by Matthew Petersen, who assured me the repair would take approximately two weeks. Instead, the process became unnecessarily prolonged: 25 June– I finally received a quotation, well beyond the initial two-week promise. 26 June – Payment was made in full. Despite two personal visits to their offices, no further progress updates were provided. Later, in an email dated Wednesday, 23 July, Matthew informed me that the replacement motherboard was “being held at customs, but had arrived at the warehouse as he wrote the email” This was to try and tell me that the customs was responsible for the hold up. On 29 July, the next Tuesday, he then wrote again, this time claiming the part only arrived on Friday, 25 July. These conflicting explanations created unnecessary confusion and raised doubts about the accuracy of the information provided. On 30 July, I was further informed that the laptop keypad was also faulty and needed replacement. Yet only on 07 August, a full seven days later, was I given a quotation for this additional part. Payment was made on 08 August. By this point, the delays had become unacceptable. From 19 June (date of handover) to 15 August (date of return), the total time elapsed was 41 business days (58 calendar days) to replace two easily replaceable parts: the motherboard and keypad. This is far beyond the reasonable timeframe for such a job. On 14 August, the General Manager informed me that the wrong keypad had been supp**** and they were forced to “overnight” the correct part at their expense, as though this was to excuse the delay. Unfortunately, this did not resolve the frustration caused by repeated excuses, contradictory information, and poor communication. In the end, the laptop was finally delivered to my address, but only after I had already driven to their premises twice to enquire personally about its status. I consider this service wholly unacceptable. The excessive delays, lack of clear communication, and contradictory explanations have undermined my trust in Universal Direct. Although I have many other machines requiring repair, I will not be returning to this company. There are other competent computer service providers in Cape Town, and I prefer to take my business elsewhere. Too many apologies, too few solutions. Apologies do not restore wasted time.
0 replies
15 months ago
Deformed poor quality of a milk tart.
Here’s the updated version with the requested detail: --- On January 9, 2025, I visited the newly opened Shoprite at Westgate Mall in Mitchell's Plain to purchase a tart and a birthday cake for my celebration. My daughter had traveled from Johannesburg to join me, and I wanted everything to be perfect. Initially, I planned to buy both items there, but the cakes on display didn’t meet my expectations. I decided to buy the birthday cake from Woolworths in the same mall instead, but I purchased a milk tart from Shoprite, assuming their baked goods would be of high quality given the store’s recent opening. Unfortunately, when we opened the milk tart later that evening, it was a complete disappointment. The tart looked deformed, with the filling resembling a liquid mess. It was as if the baker had mixed the ingredients (milk, cream, eggs, sugar, and flour), consumed them, and then vomited the mixture onto the base. This made the tart completely unappetizing, and my daughter, who doesn’t eat fresh cream, couldn’t even eat of the tart, let alone the fresh cream cake bought at Woolworths. By then, it was too late to replace the tart, and the experience ruined my birthday celebration. The next day, I returned to exchange the tart, but the damage was already done. I felt let down by the lack of quality and care in the product and have decided I will not purchase baked goods from Shoprite again. This experience highlights the need for Shoprite to improve its quality standards and demonstrate more consideration for the loyal customers in the communities they serve.
0 replies
19 months ago
Excellent restaurant services
We went to KFC in grassy park, and had a bad experience with the cashier. We then went across the road to Pedro's grassy park, and found the restaurant to be clean and well presented. Mary was our cashier, and had the world of patience with us trying to decide what we wished to order. We then ordered an Ola meal, and decided to sit in, even though we were going to the beach. A waitron, Kimberley came to clean and sanitize the table, assured us that the meal will come shortly, which did, as we had other ppl before us waiting. Within 5 minutes we were served. Despite going there with our own drink, Kimberley brought us glasses with ice blocks. Who does that? The meal was excellent, exactly what we expected. Kimberley did well in executing the delivery of the food, and offered to assist us with whatever we needed. She even beats some spur waiters, who gets tipped for poor service at times. She timeously came to find out if there was anything that we needed. She was polite, friendly, consistent and let's not forget that she was basically alone serving on about six tables in one, showing her tenacity to cope with pressure. Even the cashier Mary was great to deal with. Clean restaurant, great service, excellent food, and clean wash basins and toilets made it a pleasure to dine at Pedro's grassy park. Our gratitude goes out to them.
53 replies
22 months ago
No refund on faulty foodstuff on expiry.
We bought a small packet of tea, and a small mini pack of weetbix at looters mini branch in Kirstenhof main road about 25 June 24, prior to 28 June 2024. My wife ate two of the weetbix biscuits on Wednesday, 26 June. She did not feel well thereafter. In fact, she had a runny tummy for two days, being Wednesday and Thursday. On Friday, 28 June 24, at around 13h10 we took the items back, as the weetbix smelled like damp wheat, and off. The store staff responded to my wife with their policies surrounding your shopping experience with them, reminding her that they have a board with all their policies pertaining to expired products being safe, and they guarantee their products not to make you sick. As if they can guarantee anything. Off foodstuff cannot be remedied by promises. The staff told her that they don't do refunds, and that we had to go to their main store to management, which we did. Once there, my wife was sent to some foreigner guy, to assist her. As if he was able to do so. Eventually we were given a manager who kept their office door tight shut. We explained to him about being sent around for R30 refund of a product that medically affected my wife. my wife asked his name which he refused to give his surname telling her that he don't have to do so. But she got his name as Michael. It looked like they were not wanting to give the refund. The whole attitude was wrong, and they gave us the impression that they did not want us in the store. My wife had to threaten them to get the refund. Their number is 021 2240915/6/7
0 replies
23 months ago
Disregard to COVID protocol causing financial loss to customer
On 12. October 2023 around noon entered the Alpha Pharm Pharmacy, Megapharm pharmacy in Tokai Junction, Main Road, Kirstenhof, Cape town. On exit while paying for my goods, the cashier sneezed without a mask on, spraying over the counter. There were no glass shield to protect me, in spite of COVID 19 still trife. They had to still observe COVID protocol. When I left the pharmacy, I felt uneasy, went back in, and spoke to the supervisor. She assured me that they still observe COVID protocol. But also told me that when I leave, she is going to ask the staff to place up the panel again, too prevent similar incidents from happening again. I contacted the pharmacy again, the day complaining that I had a full blown flu. I lodged a formal complaint, against the pharmacy, telling them that I lost some business over the weekend, as I had preplanned clients that I could not see. I regularly corresponded with them, with no results. I went to the south African pharmacy council, with worse results. They have no idea as to how to deal with such matters. They failed us investigating this serious matter, as I could have got covid with that sneeze. We still await a report promised to us since April 2023. No responses from them. So, the above pharmacy breaches COVID 19 protocols, I lodge a complaint, they fail to remedy, I lodge another complaint with the only pharmaceutical authority,sapc, and they fail too. Both these institutions has failed me. I will never recommend anybody buying goods at the Alpha Pharm Pharmacy, Megapharm pharmacy in Tokai Junction, Main Road, Kirstenhof, Cape town. They are not interested in the health and safety of their customers. They are protected by the SAPC.
0 replies
25 months ago
********* store positioning of Halal products, disregard to Muslim customers.
Food *****s Market is a popular retailer, selling a variety of goods such as groceries, bakery, perishables and butchery. In addition to this, they also sell various prepacks of cold meats, bacon, etc. As customers, we enjoy the vibe instore, the products and people. Unfortunately, as in many cases, there are also ********* performances by the retailer within their store/s. I have noticed that they recently acquired the selling of halal products, sold by a company called Mubarak Food Emporium. I have also noticed that their halal products are kept in a fridge, only separated from normal ham and non halal products by a 0.3mm Perspex sheet. In addition to this, the fridge is surrounded by stacks of alcohol, which too is contrary to Islamic practices. I then took it up to pen to FLM about this matter. I outlined to them that it seem very ********* to operate this way, not considering their Muslim customers. I am almost sure that Muslims has already complained, but clearly they have ignored sll please. I received a response from them via email, depicting that they are not a halal serving retailer, and don't need to display these products specifically away from regular pork, as they did not carry a halal certificate. They were guided by a Muslim company to place their products in a pork bearing fridge, with alcohol abound. I contacted the MJC, and to date, no response. My complaint is that if FLM claim that they do not need to comply with standards of the MJC or have no halal certificates instore, then they should stop selling the products. They should refrain from being involved with industries that they cannot comply with. In conclusion, correspondences were exchanged between us. Please see below. I was simply told to make contact with the supplier Ito my complaint. They took no responsibility, and no accountability. All I asked was that they change these halal products to the chicken fridges. Away from the pork. Thank you. Theses are the correspondences: Good morning, As a customer of Food *****s Market for a very long time, I think since it's inception, I would like to lodge a complaint as to the positioning of your halal meat products in your Tokai store. I am not sure if this is your general layout, or positioning in all your stores, but noticeably there is something very wrong with the product placing on this store. The product is divided by a thing Perspex sheet from ham and pork products, in the same refrigerator, and to add insult to injury, it is still nestled in the wine section. This is a total ************** against people who are Muslim, bearing in mind that this is the very food you offer to sell to them. Of all the places that the products could be displayed, you place it next to pork, and in the wine section we deem as anti Islamic, and against the religion. It is disgusting to think that somebody in your officers who probably don't understand the difference between halal and non halal to create such a store layout. This is insensitive, and you should change this on behalf of your Muslim customers. You could easily create a space away from wine and pork, and I'm sure that you would sell much more out of this section than what you are selling at this point. I hope that this request is considered, considering if not, I will notify the MJC as to how your halal products are displayed instore. Thank you kindly. Peter Ova Their response: Dear Peter Thank you for making contact with us and for letting us know about your concerns regarding the placement of the halaal meat products in our store While we have taken note of your concern, we do wish to emphasise that our Tokai store has not been certified by any halaal certification body as a halaal store. We stock a small range of halaal meat products that is supp**** to us by an halaal certified supplier, which supplier approved the placement of its products in our store where they currently are. Given that our store is not an halaal certified store, we have been guided by our supplier with regard to the placement of the products that it supplies to us. Should you feel that the current placement of these products is problematic, we encourage you to make contact with our supplier to raise your concerns. Please find below the contact details of our supplier: Mubarak Food Emporium Tel: (021) 371 4202 Kind regards, Customer Care
53 replies
45 months ago
No response to a promise.
I reported this bank on Hello Peter, with regard to inappropriate calls made about already lady to their account. Got response by a Theodore, who kept apologising. In the conversation I asked her why I still had 3 payments on the vehicle, when my contract had to end May 01. She promised me that she would get back to me by end of day Tuesday, 19 July. She was to find out if I had a payment holiday at any time during Covid which I know I didn't, as Wesbank don't do their clients any favours. Till now, Friday July 22 still no response. I even requested Wesbank to get her to get back to me, on Wednesday 20 July. Talk about **** service.
268 replies
46 months ago
Disappointing come back.
On July 09 I went for supper to Spur Little Creek, on Tokai on Main. My wife and I ordered, and my meal was a half ranch chicken. During the meal, I bit into frozen chicken and this was a put off immediately from the meal. It was enough that we waited about 30 minutes for the meal, that know had to wait again before they fixed it for me. Well, at least 20 minutes had elapsed, and my wife was finished eating. I requested a new meal as I couldn't eat frozen chicken, and they brought one which simply boxed up and took home. I ended up giving the meal to a homeless person the next morning. I got a call from a manager the following week, inviting me to a complimentary replacement for the meal. I told her that I would come when able to which was 16 July Saturday. I was to ask for a manager on duty, which happened to be Nomsa, who seemed friendly, and ushered us to a table. As I had a half chicken, this was to be the replacement. My wife ordered her a meal as to feel part of the environment. Nomsa asked if I wanted a drink, to a yes response. Once the meal was served, Nomsa seemed switched off from us, no further interaction accept bring my wife a glass of water. it did not seem as if the actual waiter on that run was sure as to be helping us as Nomsa was managing the 'unhappy customer there on a complimentary meal'. It felt as if though she was simply fulfilling a request of a complaint, nothing more. One would guess that management would come back and really win the customer over, but clearly there's a lack of skill on their part. I left paying R23 for the glass of soda, even though it was not told how much it would cost, and naturally paying my wifes meal. We didn't expect anything more that what was promised. As much as they have 'tried to gain us back', at which we are regulars, we simply won't be coming back. The 2 stars is only because they replaced the meal in full. The energy wasn't great coming from Nomsa. She need to develop customer skills and become more interactive.
0 replies
46 months ago
Insulted by Business Banker.
I bank with FNB for over two years now. Branch Tokai. Everytime we need a loan from the bank, within a realistic amount, they send us to other financial institutions who are associated with them. We have a tender order and need capital, but as usual it's all talk with Fnb to assist SME's. This morning, 14 July 2022 I read through the email threads which were between my ex business banker, Leila Abrahams, and the new business banker who took over her portfolio. In the past I was compelled to contact her about bank codes, and was always apologetic when contacting her. Just felt that i was being a nuicance. Some times she didn't respond. To my horror, I read an email she sent to the new banker. It was inappropriate and sickening, as her being a professional banker, going into Platinum ranks of client base, should have never worded the mail the way she did. This is truly a matter of sent in error to the client. Her words" This client is quite demanding and often has many requests, just FYI" did not sit well with me. This is her handover to the new banker who is supposed to be taking care of our banking needs. I am NOT DEMANDING, and surely do not have often many request. I wonder what she wants to do as a business banker, as I only made contact when I sorely needed to. Like for banking codes for our suppliers when they needed it. I even used to compliment her on great service. But clearly she has no idea as to dealing with business people. Just look how she profiled me, "being demanding." Her colleague who took over her portfolio with me kept looking for excuses on her behalf, trying to assure me that this was just the way she spoke about her clients. Wow, I'm banking at Nedbank next month. Could not believe how he kept saying it's bank jargon, when I tried to tell him that it offended me, as it profiled me in the wrong manner. Leila Abrahams seem to only want to work people who don't bug her. I went to the bank same day to resolve the matter. 14 July 2022. No result but lots of excuses. I am going to take up this matter with their management. Pathetic service that shows that FNB employs people who have no idea as to running their portfolios. Bye bye FNB.
134 replies
60 months ago
Poor internet service delivery
I took out a RAIN subscription as a Service Provider, as we run a small business from home. I upgraded from a R250 p/m 19 hour per day package to a R479 p/m uncapped thinking that it will be a quicker service. On Friday14 May 2021 I had a tender deadline, where we only had about 90 minutes to send away the documents to be in time to be compliant with the client. I sat all morning, in fact a few days struggling with RAIN to run properly, as the service was looping all the time, and we own a router. I even lodged a complaint with them, and they got back to me saying that it was their beacon which underperformed, but it was fixed. On that particular morning, I was forced to go to PostNet, to send away the tender application. It cost me R103.00. no exaggeration. With negotiating, they eventually charged me R55.30, which I sent to RAIN for compensation, feeling that it was not my fault that I had to urgently go to Postnet to send away my documents. Their view was that the service was live, and active, which according to them, was good enough., even though I could not get my system to open the documents. I was even told that the beacon nearest to me, which is in 1km proximity to me was offline, and that the closest beacon was 103 km away from me. So one can only imagine how weak the signal was, for a service that was pre paid already. It was frustrating, and erred me to a point that I decided to cancel the subscription. I will never recommend anyone to sign up with RAIN. Their service is the worst in speed, they do not have after sales customer care, some random person answers you explaining that their systems are offline and blah blah. Excuses don't help when service delivery is paid for but not being delivered. There is no connectivity not only with their service, but even with their staff. The communications between RAIN and their customers is an email lying about how issues are resolved, but you will still find nothing changed. So it is a NO for me pertaining to RAIN.
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)