Restaurant staff service

I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it.

This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.