L
L'Oreal
Unclaimed Business
L
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(25%)
2(0%)
1(75%)
5(0%)
4(0%)
3(25%)
2(0%)
1(75%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Janet B
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
Poor since
I bought a facial product from them which develope an allergic outcome. I took it to the store i bought it, and they recommended that i have to contact them. I did. They asked me to sent the barcode and pics of the product which i did. I followed up but since the i did not get any feedback. Poor service for such a "big name"
Helpful (0)
|Replies (0)JB
Janet B
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
Poor since
I bought a facial product from them which develope an allergic outcome. I took it to the store i bought it, and they recommended that i have to contact them. I did. They asked me to sent the barcode and pics of the product which i did. I followed up but since the i did not get any feedback. Poor service for such a "big name"
0
Replies (0)tR
tanya R
1 reviews | Active since Jan 2020
11 Dec 2025, 09:11
Doesn't cover grey , its states on your box last up to six weeks
I purchase Loreal preference hair dye , says it last for six weeks. But it lasted for 5 days , I have emailed Loreal complaints department , I have been emailed by Theresa that ask me if I have the box , why would I keep the box, knowing it states on the box and adverti*****t that it last for 6 weeks grey cover , they should write that on the box customer must keep box , I have the scan code on the condioner she says this is not valid , so we must pay and the product is defective .We has the consumer must just keep quiet . That is false advertising , Theresa also ask me how many times you was your hair , after using product. That means you product is inferior. We buy hair dye to cover grey which doesn't last . I even sent the invoice which they say its not needed only the box. Theresa also say only of i have the box they can help Please Loreal what is the bar code on the conditioner ,
Helpful (0)
|Replies (0)tR
tanya R
1 reviews | Active since Jan 2020
11 Dec 2025, 09:11
Doesn't cover grey , its states on your box last up to six weeks
I purchase Loreal preference hair dye , says it last for six weeks. But it lasted for 5 days , I have emailed Loreal complaints department , I have been emailed by Theresa that ask me if I have the box , why would I keep the box, knowing it states on the box and adverti*****t that it last for 6 weeks grey cover , they should write that on the box customer must keep box , I have the scan code on the condioner she says this is not valid , so we must pay and the product is defective .We has the consumer must just keep quiet . That is false advertising , Theresa also ask me how many times you was your hair , after using product. That means you product is inferior. We buy hair dye to cover grey which doesn't last . I even sent the invoice which they say its not needed only the box. Theresa also say only of i have the box they can help Please Loreal what is the bar code on the conditioner ,
0
Replies (0)ST
Sarah T
1 reviews | Active since Jan 2020
12 Aug 2025, 06:53
Missing Items
I have been a loyal customer for as long as i can remember, and it has always been my first choice in hair color. No complaints about the product itself. However, I recently bought a box of 4U Universal Brown color, and when I went to dye my hair, the coloring cream was not in the box. Everything else was there except for the coloring cream. You can make do should any of the other items be omitted, but unfortunately there is no use to anything without the coloring cream. These hair colors are not cheap, but due to the high quality of them, it has always been my first choice, but this has now, unfortunately, been a waste of money.
Helpful (0)
|Replies (0)ST
Sarah T
1 reviews | Active since Jan 2020
12 Aug 2025, 06:53
Missing Items
I have been a loyal customer for as long as i can remember, and it has always been my first choice in hair color. No complaints about the product itself. However, I recently bought a box of 4U Universal Brown color, and when I went to dye my hair, the coloring cream was not in the box. Everything else was there except for the coloring cream. You can make do should any of the other items be omitted, but unfortunately there is no use to anything without the coloring cream. These hair colors are not cheap, but due to the high quality of them, it has always been my first choice, but this has now, unfortunately, been a waste of money.
0
Replies (0)JH
Jack H
1 reviews | Active since Jan 2020
23 Jul 2025, 13:04
Bad Product
Beard Growth Product Not a great buy and for that price!!!! I have brought this under the attention of lorealparis@za.oaccare.com I feel that my disappointment in this product has not been resolved. I have bought the same product twice and on both occasions the outcome was the same. I have bought beard products at half the price and find it to be a better product. I was told via email correspondence that I need to take it back to the supplier for the product to be replaced - there was no specific answer as to when I would receive the replaced product. Reference number 11502026
Helpful (0)
|Replies (0)JH
Jack H
1 reviews | Active since Jan 2020
23 Jul 2025, 13:04
Bad Product
Beard Growth Product Not a great buy and for that price!!!! I have brought this under the attention of lorealparis@za.oaccare.com I feel that my disappointment in this product has not been resolved. I have bought the same product twice and on both occasions the outcome was the same. I have bought beard products at half the price and find it to be a better product. I was told via email correspondence that I need to take it back to the supplier for the product to be replaced - there was no specific answer as to when I would receive the replaced product. Reference number 11502026
0
Replies (0)CH
Casey H
1 reviews | Active since Jan 2020
1 Apr 2025, 08:46
Disappointed
Yesterday I bought hair day from dischem the Lo’real Paris is the brand. I purchased the chocolate brownie colour however when I put the dye on it only caught the front roots of my hair I spent R400 on two boxes has I have thick hair and the colour did not catch on my hair. My hair is still the same colour prior to applying the dye and I am not impressed. I celebrated my 23rd and was truly unhappy with the results of the product. Waste of money!!!
Helpful (0)
|Replies (0)CH
Casey H
1 reviews | Active since Jan 2020
1 Apr 2025, 08:46
Disappointed
Yesterday I bought hair day from dischem the Lo’real Paris is the brand. I purchased the chocolate brownie colour however when I put the dye on it only caught the front roots of my hair I spent R400 on two boxes has I have thick hair and the colour did not catch on my hair. My hair is still the same colour prior to applying the dye and I am not impressed. I celebrated my 23rd and was truly unhappy with the results of the product. Waste of money!!!
0
Replies (0)EW
Ethne W
1 reviews | Active since Jan 2020
18 Sept 2024, 12:10
YOU'RE WORTH IT - really?
A request to speak to someone in the Marketing Department is denied, the only route is via a call centre. It's interesting that their tag line "you're worth it" appears not to apply when a loyal consumer of their products, attempts to speak to Marketing direct.
Helpful (0)
|Replies (0)EW
Ethne W
1 reviews | Active since Jan 2020
18 Sept 2024, 12:10
YOU'RE WORTH IT - really?
A request to speak to someone in the Marketing Department is denied, the only route is via a call centre. It's interesting that their tag line "you're worth it" appears not to apply when a loyal consumer of their products, attempts to speak to Marketing direct.
0
Replies (0)AS
Anne-lize Swiegers
1 reviews | Active since Jan 2020
6 Sept 2024, 11:30
L'Oreal - Magic Retouch not so magic at all more like leaking
I have bought yesterday L'Oreal Magic Retouch, the spray did not work it leak the whole time and mess up my shirt in the process, it did not spray the liquid it was like the liquid was poring out all over me accept on my roots, I mailed L'Oreal and no feedback very disappointing product.
Helpful (0)
|Replies (0)AS
Anne-lize Swiegers
1 reviews | Active since Jan 2020
6 Sept 2024, 11:30
L'Oreal - Magic Retouch not so magic at all more like leaking
I have bought yesterday L'Oreal Magic Retouch, the spray did not work it leak the whole time and mess up my shirt in the process, it did not spray the liquid it was like the liquid was poring out all over me accept on my roots, I mailed L'Oreal and no feedback very disappointing product.
0
Replies (0)LK
Lorraine K
1 reviews | Active since Jan 2020
26 Jan 2024, 12:32
L’Oreal shocking and non existent service
Shocking, shocking! Enquired as to a whether or not one of their collagen face creams was available in South Africa. I received an email after a lengthy delay and was told it was not. I was promised that a consultant would contact me but guess what! 2 months later! Nic, nada. But then , Lo and behold I found it at Foschinis 3 months later sent an email to their customer care to follow up. Again a month later with no contact. L’Oreal you suck!
Helpful (0)
|Replies (0)LK
Lorraine K
1 reviews | Active since Jan 2020
26 Jan 2024, 12:32
L’Oreal shocking and non existent service
Shocking, shocking! Enquired as to a whether or not one of their collagen face creams was available in South Africa. I received an email after a lengthy delay and was told it was not. I was promised that a consultant would contact me but guess what! 2 months later! Nic, nada. But then , Lo and behold I found it at Foschinis 3 months later sent an email to their customer care to follow up. Again a month later with no contact. L’Oreal you suck!
0
Replies (0)