L’Oreal shocking and non existent service

Shocking, shocking! Enquired as to a whether or not one of their collagen face creams was available in South Africa. I received an email after a lengthy delay and was told it was not. I was promised that a consultant would contact me but guess what! 2 months later! Nic, nada. But then , Lo and behold I found it at Foschinis 3 months later sent an email to their customer care to follow up. Again a month later with no contact. L’Oreal you suck!