LK
Lorraine K
Active since Oct 2016
13
Reviews
0
Industries
Reviews
13 reviews11 months ago
They are always available at all times to assist
They are always available at all times to assist. Within a minute, they respond. Keep me updated constantly and even arrange for an Openserve techie to pop in to assist. I have never had service like this. Well done to the guys that work there.
0 replies
21 months ago
Online staff do not respond whatsoever.
Sheet Street online sucks! No proper feedback and they do not answer emails. Staff obviously don’t care. However, the sales ladies in the stores at the branches could not be more accommodating. Pity the online experience leaves a sour taste in ones mouth. Perhaps transfer some of your excellent in store consultants to the online offices to teach them a thing or two.
106 replies
22 months ago
Mattress collapsed.
Absolutely shocking service from the Randburg branch. Three quarter bed that cost almost R4000 collapsed and after sending a team to inspect it last Saturday, no communication whatsoever. They fired the staff member who was supposed to be assisting me. Rude attitude too. No after sales service whatsover.
53 replies
27 months ago
L’Oreal shocking and non existent service
Shocking, shocking! Enquired as to a whether or not one of their collagen face creams was available in South Africa. I received an email after a lengthy delay and was told it was not. I was promised that a consultant would contact me but guess what! 2 months later! Nic, nada. But then , Lo and behold I found it at Foschinis 3 months later sent an email to their customer care to follow up. Again a month later with no contact. L’Oreal you suck!
0 replies
27 months ago
Excellent service
My goodness. What fantastic service. Logged a call to repair my washing machine and within a few hours, the most pleasant technician showed up on my doorstep. Even the call centre gent that I chatted to was extremely professional. Service is tops so keep up the good work Teljoy. I am blown away. Pity other companies cannot follow your lead. 100 out of 10. Such a joy to deal with.
58 replies
52 months ago
Untrained staff and cannot resolve a simple query
Please train your frontline staff to under the difference between a debit and a credit! My phone is out of of contract so been happily paying a reduced monthly rate. All of a sudden on the 3rd January a HUGE DEBIT ORDER goes through my account and no one can explain it to me. Been to three stores and the contact centre at MTN head office where Twani had absolutely no clue what was happening except to say she will log a query. Three have been logged over a week and NOTHING has happened. I now want to convert the one contract onto prepaid and the consultant tells me it cannot be done (Northgate) until the query has been resolved. Twani (MTN Head office) does it but from the 1st June???? It is out of contract so why can't it be done right away? The excuse now is everyone is working from home that is why there is a long wait for assistance. Really!!!! Obviously staff training is just not happening at MTN. And by the way, still waiting for assistance. A week later.
53 replies
53 months ago
Disgusting service
I bought and paid for a Samsung microwave on Thursday the 25th November at the Strubens Valley store. Due to the strike and not having a forklift driver to reach the product on the shelf I was told to collect the unit the following day which was Friday. Upon arrival we were told "sorry the units are now sold out but we will refund your money". On the Monday I went to see Devon the appliances manager and he said I was to give him until Wednesday, the 1st December to sort it out. It is now Thursday the 2nd of November and still niks! Nada! Not even a phone call. I have tried telephoning their listed number but guess what! Just voice messages! Disgusting service! They take your money but don't stick to their promises.
159 replies
58 months ago
STANDARD BANK TRUST DEPARTMENT DISGUSTING AND PATHETIC SERVICE
Do not entrust Standard Bank with your will! Their trust department is disgusting. After 7 months the nominee has not even been appointed leaving a grieving spouse in limbo. No one ever assists or answers the phone and visits to their office in Hyde Park do not produce any results. They prejudice people FINANCIALLY even though they are supposed to know better being a BANK!!!!! Think very carefully before entrusting them with your family and your life. Your entire future depends on the decisions you make today. I might just add as a forenote that the will was not even drawn up legally. Signatures omitted, incorrect wording!
159 replies
64 months ago
Disgusting, pathetic and unfeeling Netcare Union Hospital
Please do not let your loved one die at the Netcare Union Hospital. My daughter in law passed away on the 8 January not due to covid. The hospital has created so many errors with the paperwork and they still have not completed it correctly which was only done in a rush 5 days after her passing and after me phoning them continously. They are blaming the undertaker and up until today, 10 days later nothing has been finalised and my daughter in law is still lying at the private mortuary. They should never have told us to arrange an undertaker as it was their responsibility to move her to the state mortuary. This is how they treat families who are mourning. Suffice to say I also called Netcare Head Office in Sandton on the 13th January and I am still waiting for a call back. The Union Hospital called us on Friday and told us to have a file opened at the police station for the autopsy even though it was THEIR DUTY!!!!! Disgusting, pathetic service to say the least and they call themselves a "private" hospital which allows them to charge astronomical rates. They should be reported for unprofessional conduct to the relevant authorities, HPCSA.
0 replies
65 months ago
Service
Again the assessor has exceeded my expections. My flood damaged carpets were cleaned and delivered back to in excellent condition. Wendy from Allsure Flood keep up the good work. Auto and General you have fantastic claims ladies that went the extra mile for me.
56 replies
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
0 (0%)
1 Star
7 (53.84615384615385%)