Missing Items

I have been a loyal customer for as long as i can remember, and it has always been my first choice in hair color. No complaints about the product itself. However, I recently bought a box of 4U Universal Brown color, and when I went to dye my hair, the coloring cream was not in the box. Everything else was there except for the coloring cream. You can make do should any of the other items be omitted, but unfortunately there is no use to anything without the coloring cream. These hair colors are not cheap, but due to the high quality of them, it has always been my first choice, but this has now, unfortunately, been a waste of money.