Birthday Freeplay disgust

I am soooooo disappointed with lottostar it was my birthday and every year lottostar gives birthday Freeplay but this year I never recieved anything from them and was told by an agent that we get picked randomly which is utter nonsense when I'm always playing on lottostar.....I won't waste my voucher ever again with them I rather play Hollywood bets who gives everyone birthday Freeplay. 🤯🤯🤯