Louis Vuitton Sandton: not the standards you would expect from Louis Vuitton

I left my bag at Louis Vuitton Sandton for repairs and explicitly requested email communication due to my hearing disability. Despite this, I was repeatedly called, which I find deeply disrespectful and offensive. It’s disappointing that such a renowned brand would disregard a clear and reasonable accommodation for a disability. Only in South Africa, right?

To make matters worse, the WhatsApp contact they advertise is unresponsive, and no written communication was ever sent. I had to involve my assistant to manage the situation—a task that could have been avoided with the professionalism and customer care one would expect from Louis Vuitton. But this does not apply to Louis Vuitton Sandton: just take a look at the comments here and you'll know what to expect.

One thing from all this mess is certain: the standard Louis Vuitton South Africa offers its customers is definitely NOT the standard one expects from a luxury brand.