GM
George N
Active since Mar 2024
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
Save yourself a headache
Terrible Service – No-Show Without Explanation! I urgently needed a gardener for today because I had unexpected guests coming over, and my garden was in terrible shape. I booked through the SweepSouth website, paid in advance, and even had my assistant call to confirm. Everything was supposedly set. What happened? No one showed up. No call, no message, no apology—nothing. I was left scrambling at the last minute to find a replacement. This level of unprofessionalism is completely unacceptable. SweepSouth, if you can’t honor your bookings, don’t take people’s money and waste their time. Absolutely unreliable service. Avoid at all costs!
53 replies
16 months ago
Avoid at all costs
If you value your time, money, and sanity, stay as far away as possible from Rainbow Parking Shuttle’s so-called “Meet & Greet” service at Johannesburg airport. My experience with them was nothing short of a nightmare. They left me stranded for over 30 minutes, while every other greeter from other companies was promptly there. When I reached out on WhatsApp to complain, instead of apologizing, they got defensive and outright rude—a behavior I find disturbingly common here, where accountability seems to be an alien concept. The guy even had the audacity to tell me I should be grateful for their "services." Grateful? For unprofessionalism and incompetence? For a moment, I genuinely thought my car had been ****** and was on the verge of calling the police. When the representative finally arrived—reeking of alcohol, no less—he demanded I pay an “outstanding balance.” This was beyond absurd, as I had already paid when I left the car with them. It felt like a ****. After a heated exchange, they grudgingly explained that what I initially paid was only a deposit (something they conveniently failed to mention at the start). To make matters worse, they didn’t even have a card machine on hand, despite their website clearly stating they accept card payments. I had to wait even longer while they borrowed a machine from another company. Unbelievable. This company is an absolute disgrace. From poor communication to appalling customer service, they couldn’t have handled this situation worse if they tried. I wouldn’t wish this experience on my worst enemy. Avoid Rainbow Parking Shuttle at all costs, and here’s hoping they go bankrupt sooner rather than later. They don’t deserve to operate.
0 replies
16 months ago
They couldn't care less about their customers
Tried to purchase internet with them. Asked them not to call me because I have a hearing disability. They said "no problem, we'll do everything through email". And then I never heard from them again.
0 replies
16 months ago
Louis Vuitton Sandton: not the standards you would expect from Louis Vuitton
I left my bag at Louis Vuitton Sandton for repairs and explicitly requested email communication due to my hearing disability. Despite this, I was repeatedly called, which I find deeply disrespectful and offensive. It’s disappointing that such a renowned brand would disregard a clear and reasonable accommodation for a disability. Only in South Africa, right? To make matters worse, the WhatsApp contact they advertise is unresponsive, and no written communication was ever sent. I had to involve my assistant to manage the situation—a task that could have been avoided with the professionalism and customer care one would expect from Louis Vuitton. But this does not apply to Louis Vuitton Sandton: just take a look at the comments here and you'll know what to expect. One thing from all this mess is certain: the standard Louis Vuitton South Africa offers its customers is definitely NOT the standard one expects from a luxury brand.
0 replies
22 months ago
Miscommunication and accessibility concerns
I'm new to arranging 'meet & greets' at airport parking lots, and I tend to get easily lost. For my last trip, I asked for specific instructions to deliver and collect the vehicle, but there were miscommunications both times. Despite this, I booked with them again for a new trip, thinking that at least now I knew their exact location, However, they informed me that my flight was too late in the evening for them to assist, which was disappointing since their website didn't mention any time restrictions. Additionally, I'm frustrated that they continue to send voice notes via WhatsApp without asking me beforehand if that’s okay, since I have a hearing impairment. Lots of things on this company just scream UNPROFESSIONAL
0 replies
26 months ago
Counting the months to finally close my account with them
Investec sells itself as a premium bank. However, depending on them for anything is, surprisingly, a source of headache. I had a problem with my login access to the app, and wrote to my manager, Collen van Standen, who quickly dismissed me and said I should contact customer services (he had done this other times. It feels like he’s distraught whenever I contact him - which isn’t even that often). When I voiced my concerns, his reply was passive-aggressive rather than humble. Anyway, I decided to overlook this unprofessional exchange of emails and tried messaging not only customer services, but also Instagram. Surprise surprise: it’s been a week and no one contacted me back. In fact, people (including Collen) keep insisting I should call their hotline, completely oblivious to the fact that I have a hearing deficiency. That’s not only unfitted (I’m the client, so I should choose my preferred means of communication, right?) but also rather offensive. They pride themselves in being premium, but I have 5 different bank accounts in different countries and this is by far the worst bank of them all. Luckily I’ll leave South Africa by the end of this year and won’t have to deal with Collen nor anyone else from Investec ever again.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)