LV
Louis Vuitton
Unclaimed Business
LV
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Louis Vuitton
Louis Vuitton has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Louis Vuitton across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
James M
1 reviews | Active since Jan 2020
22 May 2025, 15:07
Terrible Customer Service
The whole Day l have been given the run around. I called Client Services, held on for a good 20mins only to be told to go to the store in Sandton. An hours drive later l get to the store, waited in line forever and then they tell me the store doesn’t process my kind of request and I need to call Customer Services. I call customer services, hold for 9mins, explained my issue and then she drops the phone on me!!😡😡😡 Now l am in line on the phone again so I can explain again!!! This is pathetic service
Helpful (0)
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James M
1 reviews | Active since Jan 2020
22 May 2025, 15:07
Terrible Customer Service
The whole Day l have been given the run around. I called Client Services, held on for a good 20mins only to be told to go to the store in Sandton. An hours drive later l get to the store, waited in line forever and then they tell me the store doesn’t process my kind of request and I need to call Customer Services. I call customer services, hold for 9mins, explained my issue and then she drops the phone on me!!😡😡😡 Now l am in line on the phone again so I can explain again!!! This is pathetic service
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Glen W
1 reviews | Active since Jan 2020
15 Dec 2024, 07:47
Disgusting Louis Vuitton service
My wife and I went to the Louis Vitton store at the Cape Town waterfront to look at a wallet for myself. When we arrived we were told to stand outside in a queue to wait outside to be served. We were at the Munich store in April this year and they invited us in to sit down and wait for a salesperson to assist us. I felt that was really pathetic. I enquired how long would it take and lightly touched the lady at the door to get her attention, she accused me of assaulting her in a very aggressive tone. My wife was shocked and asked her what her issue is, I hardly touched her. She totally over reacted. To top it all my wife is disabled and I asked if we could sit inside while we waited and she ignored us. My wife was so disgusting she said we must leave. I wanted to look at 2 wallets so we stayed. When I tried to speak to the woman inside who seemed to be the manager she was not interested in what I had to say. It was disgusting attitude by both woman. The gentleman who served me was brilliant, pity not all staff were like this. Our shopping experience in Munch was also very good. Sorry Louis Vuitton you get a one star from me.
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Glen W
1 reviews | Active since Jan 2020
15 Dec 2024, 07:47
Disgusting Louis Vuitton service
My wife and I went to the Louis Vitton store at the Cape Town waterfront to look at a wallet for myself. When we arrived we were told to stand outside in a queue to wait outside to be served. We were at the Munich store in April this year and they invited us in to sit down and wait for a salesperson to assist us. I felt that was really pathetic. I enquired how long would it take and lightly touched the lady at the door to get her attention, she accused me of assaulting her in a very aggressive tone. My wife was shocked and asked her what her issue is, I hardly touched her. She totally over reacted. To top it all my wife is disabled and I asked if we could sit inside while we waited and she ignored us. My wife was so disgusting she said we must leave. I wanted to look at 2 wallets so we stayed. When I tried to speak to the woman inside who seemed to be the manager she was not interested in what I had to say. It was disgusting attitude by both woman. The gentleman who served me was brilliant, pity not all staff were like this. Our shopping experience in Munch was also very good. Sorry Louis Vuitton you get a one star from me.
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Replies (0)GN
George N
1 reviews | Active since Jan 2020
10 Dec 2024, 09:18
Louis Vuitton Sandton: not the standards you would expect from Louis Vuitton
I left my bag at Louis Vuitton Sandton for repairs and explicitly requested email communication due to my hearing disability. Despite this, I was repeatedly called, which I find deeply disrespectful and offensive. It’s disappointing that such a renowned brand would disregard a clear and reasonable accommodation for a disability. Only in South Africa, right? To make matters worse, the WhatsApp contact they advertise is unresponsive, and no written communication was ever sent. I had to involve my assistant to manage the situation—a task that could have been avoided with the professionalism and customer care one would expect from Louis Vuitton. But this does not apply to Louis Vuitton Sandton: just take a look at the comments here and you'll know what to expect. One thing from all this mess is certain: the standard Louis Vuitton South Africa offers its customers is definitely NOT the standard one expects from a luxury brand.
Helpful (0)
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George N
1 reviews | Active since Jan 2020
10 Dec 2024, 09:18
Louis Vuitton Sandton: not the standards you would expect from Louis Vuitton
I left my bag at Louis Vuitton Sandton for repairs and explicitly requested email communication due to my hearing disability. Despite this, I was repeatedly called, which I find deeply disrespectful and offensive. It’s disappointing that such a renowned brand would disregard a clear and reasonable accommodation for a disability. Only in South Africa, right? To make matters worse, the WhatsApp contact they advertise is unresponsive, and no written communication was ever sent. I had to involve my assistant to manage the situation—a task that could have been avoided with the professionalism and customer care one would expect from Louis Vuitton. But this does not apply to Louis Vuitton Sandton: just take a look at the comments here and you'll know what to expect. One thing from all this mess is certain: the standard Louis Vuitton South Africa offers its customers is definitely NOT the standard one expects from a luxury brand.
0
Replies (0)TB
Tshilidzi B
1 reviews | Active since Jan 2020
10 Oct 2024, 02:54
Poor quality of Louis Vuitton
I took my bag to LV to have the Repair Centre to assess the products and confirm if there will be repair options on my bag and wallet in May as the quality of the bag and wallet was not according to their standard. I use to be ashamed walking around with them like that they looked like **** .They told me they will re-stitch and re-edge-dye the edges of my wallet and to re-apply edge-dye on the top edges of the handbag as there is no repair. With this done that frustrated me was in September when they told me everything was done and to be collected I realised my bag was cut at the top and now so small from the original size how can they disrespect me like that to walk around with their compromised quality of a bag like that which looks nothing like how it was . The edges of the wallet where not even restiched . The quality of the products is questionable and yet we pay so much for these things .
Helpful (0)
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Tshilidzi B
1 reviews | Active since Jan 2020
10 Oct 2024, 02:54
Poor quality of Louis Vuitton
I took my bag to LV to have the Repair Centre to assess the products and confirm if there will be repair options on my bag and wallet in May as the quality of the bag and wallet was not according to their standard. I use to be ashamed walking around with them like that they looked like **** .They told me they will re-stitch and re-edge-dye the edges of my wallet and to re-apply edge-dye on the top edges of the handbag as there is no repair. With this done that frustrated me was in September when they told me everything was done and to be collected I realised my bag was cut at the top and now so small from the original size how can they disrespect me like that to walk around with their compromised quality of a bag like that which looks nothing like how it was . The edges of the wallet where not even restiched . The quality of the products is questionable and yet we pay so much for these things .
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Replies (0)NS
Nikita S
1 reviews | Active since Jan 2020
6 Aug 2024, 07:45
Quick to take your money, after sales service non existent
Purchased the Artsy bag in 2015. I recently sold this bag, individual understandably would like a copy of receipt for authentication purposes. Called LV for requirements to obtain this. LV confirms record of purchase and stipulates requirements to be sent over email to obtain record of this transaction. All requirements sent, four emails over 6 days and still nothing. How long does it take to get after sales service from LV? Quite shocking coming from a luxury brand.
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Nikita S
1 reviews | Active since Jan 2020
6 Aug 2024, 07:45
Quick to take your money, after sales service non existent
Purchased the Artsy bag in 2015. I recently sold this bag, individual understandably would like a copy of receipt for authentication purposes. Called LV for requirements to obtain this. LV confirms record of purchase and stipulates requirements to be sent over email to obtain record of this transaction. All requirements sent, four emails over 6 days and still nothing. How long does it take to get after sales service from LV? Quite shocking coming from a luxury brand.
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Nompumelelo M
1 reviews | Active since Jan 2020
26 Oct 2023, 15:51
Bad bad quality
Let’s talk about how we pay sooo much money for bad quality , I took the shoe I bought because it broke LV sandton and I was told they can’t you anything about it because I’ve had the shoes for 7months …. If it was within 6 months they would help
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Nompumelelo M
1 reviews | Active since Jan 2020
26 Oct 2023, 15:51
Bad bad quality
Let’s talk about how we pay sooo much money for bad quality , I took the shoe I bought because it broke LV sandton and I was told they can’t you anything about it because I’ve had the shoes for 7months …. If it was within 6 months they would help
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Anonymous
1 reviews | Active since Jan 2020
10 Jul 2022, 16:08
Witnessed a customer getting mocked and harassed at LV Sandton South Africa
I was in the store today as a customer and witnessed horrific treatment of a customer by the store manager. From my understanding the customer had a credit of R15 000 and has not claimed the credit in the 3 year period. The manager blamed the customer for not taking responsibility for his own credit and started mocking the customer with similar reactions. The customer was about to buy a R50 000 hand bag and the treatment I witnessed made me and other customers walk out of the store. The manager called security after provoking and mocking the customer. Is this the type of treatment you give a customer wanting to buy a R50 000 bag… I am so disappointed and it makes me scared to ever purchase from LV if I also run the risk of losing a credit owed to me as a customer. I honestly hope you guys do something about the service at the store, as I only see negative reviews on hello peter.
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Anonymous
1 reviews | Active since Jan 2020
10 Jul 2022, 16:08
Witnessed a customer getting mocked and harassed at LV Sandton South Africa
I was in the store today as a customer and witnessed horrific treatment of a customer by the store manager. From my understanding the customer had a credit of R15 000 and has not claimed the credit in the 3 year period. The manager blamed the customer for not taking responsibility for his own credit and started mocking the customer with similar reactions. The customer was about to buy a R50 000 hand bag and the treatment I witnessed made me and other customers walk out of the store. The manager called security after provoking and mocking the customer. Is this the type of treatment you give a customer wanting to buy a R50 000 bag… I am so disappointed and it makes me scared to ever purchase from LV if I also run the risk of losing a credit owed to me as a customer. I honestly hope you guys do something about the service at the store, as I only see negative reviews on hello peter.
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Replies (0)AG
Amarachi G
1 reviews | Active since Jan 2020
31 Mar 2022, 13:44
Happy Client, great service
I bought a bag and it had a problem, the excellent friendly staff Marco and his manager today called me and they have offered me a voucher for another bag, LV service is one of the best they understand their clients and want we want which is Quality product and excellent service, thank you so much my Neoneo was tarnished and I’m happy to say I’m a very happy client as they helped me resolve the matter, thank you so much team for all your assistance.
Helpful (0)
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Amarachi G
1 reviews | Active since Jan 2020
31 Mar 2022, 13:44
Happy Client, great service
I bought a bag and it had a problem, the excellent friendly staff Marco and his manager today called me and they have offered me a voucher for another bag, LV service is one of the best they understand their clients and want we want which is Quality product and excellent service, thank you so much my Neoneo was tarnished and I’m happy to say I’m a very happy client as they helped me resolve the matter, thank you so much team for all your assistance.
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