Witnessed a customer getting mocked and harassed at LV Sandton South Africa

I was in the store today as a customer and witnessed horrific treatment of a customer by the store manager. From my understanding the customer had a credit of R15 000 and has not claimed the credit in the 3 year period. The manager blamed the customer for not taking responsibility for his own credit and started mocking the customer with similar reactions. The customer was about to buy a R50 000 hand bag and the treatment I witnessed made me and other customers walk out of the store. The manager called security after provoking and mocking the customer. Is this the type of treatment you give a customer wanting to buy a R50 000 bag… I am so disappointed and it makes me scared to ever purchase from LV if I also run the risk of losing a credit owed to me as a customer. I honestly hope you guys do something about the service at the store, as I only see negative reviews on hello peter.