One of the Worst Rental Experiences We’ve Had

Since moving into the unit we have experienced several ongoing issues, including:

Dry walls between units not disclosed during the viewing

Stove advertised as gas, but the unit has an electric stove (later dismissed as a mistake)

Loud plumbing pipes that have not been fixed

Burst geyser

Late handover of keys on the day of moving in, which resulted in additional moving costs for us

Agent being rude and dismissive, with responses such as: “You are on a roll again” when concerns were raised

Bathroom light (requiring an electrician) and extractor fan only repaired more than a year after moving in

Ongoing parking disputes, noise complaints, and privacy concerns

Incorrect information provided during the viewing regarding the back area, which affects our privacy and parking arrangements

While some issues were eventually resolved, the main concern is the dismissive and unprofessional manner in which concerns are handled when they are raised. Since moving in, the situation has caused a significant amount of stress and dissatisfaction in our home environment.

Many of these issues could have been avoided if accurate information had been provided during the viewing and if maintenance concerns had been addressed in a timely manner.

Unfortunately, the rental market is currently very difficult, which makes it challenging to move elsewhere. It is therefore disappointing that our experience with this company has been so negative.

Based on our experience over the past three years, we would not choose to deal with this company again and would not recommend them to family or friends, particularly given the way our concerns have been handled.