WD
William K
Active since Sep 2013
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
One of the Worst Rental Experiences We’ve Had
Since moving into the unit we have experienced several ongoing issues, including: Dry walls between units not disclosed during the viewing Stove advertised as gas, but the unit has an electric stove (later dismissed as a mistake) Loud plumbing pipes that have not been fixed Burst geyser Late handover of keys on the day of moving in, which resulted in additional moving costs for us Agent being rude and dismissive, with responses such as: “You are on a roll again” when concerns were raised Bathroom light (requiring an electrician) and extractor fan only repaired more than a year after moving in Ongoing parking disputes, noise complaints, and privacy concerns Incorrect information provided during the viewing regarding the back area, which affects our privacy and parking arrangements While some issues were eventually resolved, the main concern is the dismissive and unprofessional manner in which concerns are handled when they are raised. Since moving in, the situation has caused a significant amount of stress and dissatisfaction in our home environment. Many of these issues could have been avoided if accurate information had been provided during the viewing and if maintenance concerns had been addressed in a timely manner. Unfortunately, the rental market is currently very difficult, which makes it challenging to move elsewhere. It is therefore disappointing that our experience with this company has been so negative. Based on our experience over the past three years, we would not choose to deal with this company again and would not recommend them to family or friends, particularly given the way our concerns have been handled.
0 replies
27 months ago
USELESS SCHOOL, NO RESPONSE
If I could give this useless school 0 stars, I would. Every year there is an issue with my son's report not being sent out. Every year it is a new issue. This year I requested that they upgrade to live classes and more than a week or two I have not received any response. So guess what, my son now has to suffer because this *********** school don't give a damn and cannot deliver basic service. They do not get back to you. Their normal responses are slow. They also give you inaccurate information on different platforms. Facebook and whatsap is a waste of time trying to communicate with this useless school. Do yourself a favor and don't enroll your child with Teneo. They are expensive and have live and recorded classes which is more recorded than live and is way to expensive vs UCT. I hope this school gets audited by the department of education and hopefully as a school they get competition and actually go under and out of business.
56 replies
31 months ago
VOX = Bad customer service
After contacting Vox for an additional new Fibre line, I already got issues with Vox agents not listening and assuming I am transferring my existing line. I then got assisted by Project Specialist who was okay in the beginning but failed to confirm if my request to escalate the ticket has been done because she was not able to give me advice on a possible resolution. Her reply: Unit 1 cant be found sent for premise - MPT-****** This agent also mentioned a date which I did not even specify. I was crystal clear on when I would need the line to be active and was willing to pay. I even offered to pay if they need to do a line installation because the complex apparently did not do the installations properly. I then logged a new case requesting an escalation because I need urgent feedback as I 1 need a resolution and 2 will not be able to relocate if the line cannot be installed as I work from home. New escalation ticket logged 13/10/2023 11:31 and it's 18:00 no reply but they are quick to forward debit order mandates. Will definitely be cancelling my My existing and new account with Vox. Completely useless. And they don't give a damn about reimbursing customers when their lines are out for hours on end.
262 replies
31 months ago
VOX as usual not very helpful
After contacting Vox for an additional new Fibre line, I already got issues with Vox agents not listening and assuming I am transferring my existing line. I then got assisted by Project Specialist: Boitumelo Mogagabe who was okay in the beginning but failed to confirm if my request to escalate the ticket has been done because she was not able to give me advice on a possible resolution. Her reply: Unit 1 cant be found sent for premise - MPT-****** This agent also mentioned a date which I did not even specify. I was crystal clear on when I would need the line to be active and was willing to pay. I even offered to pay if they need to do a line installation because the complex apparently did not do the installations properly. I then logged a new case requesting an escalation because I need urgent feedback as I 1 need a resolution and 2 will not be able to relocate if the line cannot be installed as I work from home. New escalation ticket logged 13/10/2023 11:31 and it's already 14:25 with no response other than an automated response. Quick to send debit order mandates but fail to help and offer resolutions to their customers. If it looks to difficult, SORRY nothing can be done.
131 replies
47 months ago
Incompetent and **** service!!!!
I recently had an outage on 02 June 2022. I requested an outage report and two emails later I got the following response "Thank you for entrusting us with your service request. This is to confirmed that your internet has been restored after we Refreshed and sent the outage notification" CLEARLY THESE PEOPLE DON'T BOTHER TO READ THEIR DAMN EMAILS PROPERLY. VOX has bee so damn unreliable the last few months but clearly don't give a **** when you miss a whole day of work or the fact that the kids are writing exam. The recent maintenance BS is ridiculous and we must still pay them full price for a the ****tiest service EVER. I will be moving to another ISP soon and getting friends and family and people on the neighborhood whatsap group who have the same issues with this **** company to move to another ISP who can actually deliver a service. This company needs to go out of business, they don't give a **** about the impact their **** service has on the rest of us.
269 replies
52 months ago
Inaccurate quotes & horrible customer service
Absolutely horrible service. I generated an online quote and received an invoice for R807.03. I contacted the billing clerk who invoiced me and was told "Please note that we are looking onto the below and will advise once resolved." I only received another invoice after explaining and providing proof that the initial quote was far less, which is why I proceeded ... This is pathetic, considering this should have been resolved last year, now I have to waste time dealing with this. I will be closing my account with Rhenus and will not use them again, nor will I recommend them to anyone else I do business with. This is one of those companies that will lose a client but refused to rectify their mistakes. To those reading this review, believe me, you are better off dealing with another courier company if you want speedy delivery , good customer service, upfront quotes that don't change and delivery on their promises.
53 replies
52 months ago
Toys R Us - Baywest Mall - Horrible Service & Don't Follow Covid Safety Rules
I recently bought 2 toy guns online at ToysRus and opted to collect at Baywest Mall Branch, think this would be quick and easy. When I collected the items: - There was no one on the floor, except cashiers. Everyone was in the back-room and I had to walk around to look for someone to assist me. - The one person did not know what to do and directed me to the till points (with a mask under the nose). - I had to stand in line for more than 15 min for a collection with people not following social distancing rules. - 4 till points, and only 3 tills open. - When I was eventually helped and provided my order info, the lady could not find the items. When the two presents were finally opened, the one was defective and the other one working but when pulling back the slider, the bullets would shoot automatically. After much frustration I put both the guns back for return. I contacted online support as well to try and minimize any issues regarding the returns. I asked my parents to return the guns for refunds and they were met by very unhelpful staff. The guns were tested by numerous staff (NONE OF THEM USING SANITISERS BEFORE OR AFTER TESTING IT) They confirmed the one was defective and the other one working (but the red one was hardly used and is also not working 100%) My parents who are in their 60’s had to wait and after refusing to refund the guns my parents took photos as proof that they returned the guns and left without a refund. The BayWest Mall Branch is really pathetic when it comes to service delivery. Unlike other stores in the mall, they do not seem to care about Covid safety protocols and the customer service is horrible. At other stores, they wipe pens before asking customers to sign and at least cover their faces when talking to customers. After this experience, I won’t buy anything else from them again. I also bought two other guns, better and cheaper elsewhere. These people think an apology would make up for their unprofessional service delivery and not caring about other people’s health.
0 replies
57 months ago
AWS charging ZAR 17,791.27 - Horrible Service NO HELP
If you want horrible service and people who REFUSE to answer your questions that deal with AWS. My account was compromised and instead of freezing and terminating services they sent me a bill of ZAR 17,791.27. I kept asking and asking for assistance and they are practically useless. After weeks, I am giving up and they can go to hell. They are not assisting in deleting the account either. These people either don't understand english or they simply just refuse to help so that they can collect money for **** I did not use. Their support is beyond pathetic. I don't know tif these people don't ****en understand english because they cannot even answer a simple question. They close tickets even though you send support request. Be careful if you use their service. UNETHICAL, UNPROFESSIONAL, **** CUSTOMER SERVICE
0 replies
65 months ago
STOP YOUR BS SPAM
THIS USELESS COMPANY KEEPS SPAMMING AND SPAMMING AND ****ING SPAMMING. I CONTACTED THEIR CALLCENTER A FEW TIMES AND FOLLOWED THE STUPID STEPS AND I STILL GET ****ING SPAMMED. YOU CAN PRESS AND PRESS CANCEL OR OKAY IT DOES NOT GO AWAY. THIS COMPANY IS LITERALLY INFRINGING ON PEOPLE'S PRIVACY. WHEN YOU OPT OUT THESE ****ING IDIOTS IGNORE AND SIMPLY CONTINUE. I AM SO ****ING SICK AND TIRED OF THEESE DUMB MOTHER ****ERS. THEY SHOULD GET HACKED OR GO OUT OF ****ING BUSINESS. **** YOU MTN AND YOUR DUMB **** CEO AND USELES ****ING EMPLOYEES. ALL YOU DO IS PROVIDE **** SERVICEM EVEN THE SIMCARDS YOU SELL COME WITH NUMBERS THAT BELONG TO OTHER PEOPLE. HOW DAMN USELESS ARE YU AS A COMPANY.. LET'S HOPE YU GET TONS OF ****ING LAWS SUITS AND GO OUT OF BUSINESS. BUNCH OF ****ING ****S. IF YOU INSIST ONF SPAMMING ME I WILL KEEP WRITING REVIEWS OF YOUR **** SERVICE. YOUR CONSULTANTS IN STORE DON'T GIVE A **** AND DON'T KNOW WHAT THERE ARE DOING AND DON'T EVEN FOLLOW COVID PROTOCOLS, SO ASKING THESE ****S ANYTHING IS POINTLESS.
0 replies
68 months ago
Excellent Support
Awesome service. After struggling, I reached out to the Host Africa team and they were simply amazing. Fast communication and eventually assisted me with something that took me hours to try and figure out on a website. I am really impressed with the great service. But in general they are very quick to respond to support tickets and have always been very helpful. I highly recommend them, because I also use their services and they are very reliable and trustworthy.
53 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
21 (91.30434782608695%)