Repeated Unprofessionalism Tarnishes Louwrens Koen Attorneys' Reputation

My recent experience with Louwrens Koen attorneys has been marred by the consistently rude behaviour of an employee named Minke or Mika, whose position within the firm remains unclear to me, whether she is a receptionist or part of the Antenuptial Contracts and Trust registration division.

My husband and I engaged their services for an ANC contract, expecting a smooth and professional interaction. However, any attempt to seek clarification or discuss aspects of our contract with Minke/Mika proved to be a frustrating and unpleasant experience. Not only did she display a complete lack of courtesy by not allowing us to express our concerns, but she also repeatedly put me on hold whenever I requested the opportunity to speak.

While I believe in the overall competence of Louwrens Koen attorneys, the unprofessional conduct of this particular employee, Minke/Mika, has left a lasting negative impression. It's disheartening to witness such behavior from someone representing a reputable legal firm, and it undoubtedly reflects poorly on the company's image.

This is not an isolated incident, as Minke/Mika has been consistently rude during our interactions. In response to these instances, I reported her behavior directly to the lawyer/business owner in the hope that appropriate action will be taken to address these lapses in professionalism.

Despite the commendable legal services provided by Louwrens Koen attorneys, the persistent unprofessionalism displayed by Minke/Mika is a significant drawback. I urge the management to take prompt and effective measures to rectify this situation, ensuring that clients do not have to endure disrespectful treatment. Until such improvements are made, I caution potential clients about the unfortunate experiences I have had with this specific employee at Louwrens Koen attorneys.

I know they record all their phone calls: (here is the time and date of my terrible experience) 31 January 2024 at 14:29 I spoke to a lady named Minke or Mika