Unacceptable Service and Unprofessional Staff: A Disappointing Experience

booked an appointment for "Quickie" manicure at Sorbet El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.