SM
shobhna M
Active since Jul 2010
17
Reviews
0
Industries
Reviews
17 reviews18 months ago
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
booked an appointment for "Quickie" manicure at Sorbet El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
0 replies
18 months ago
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
I booked an appointment for "Quickie" manicure at Sorber El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
0 replies
44 months ago
Bad Service Attitude
Netstar has been described as providing legendary service. This is so far removed from reality, I would describe the service as an epic disaster. I am sorry that I fell for this gimmicky advertising. I signed up for a package online and while this was seamless, the service /lack of response thereafter has been non-existent and so appalling. I submitted a online queries via the web and and a few more via the App. when I finally managed to chat with a consultant, Asanda, she spewed out the standard responses and failed to listen to my concerns, she did not take the time to listen to me and adamantly stuck to the standard company line. She only undertook to escalate my query after I had asked to speak with her manager. She aslo undertook to send the refernce number and confirmation that my query has been escalated. I have still not heard from her. The reluctance to respond is frustrating. Netstar is happy to take my money but reluctant to respond. It makes no sense sticking rigidly to comapny policy without hearing the context of my concern. I fail to understand how Netsar calls itself an industry leader when the support staff are so reluctant and unwilling to provide customer support. I would really like to cancel my contract and take my business elsewhere.
74 replies
61 months ago
Nebank-failure to respond to queries and to resolve system glitches
For the past year I have been receiving credit card statements from Nedbank with charges relating to an additional card fee. I was informed that this was a system error and that the amount related to a maintenance fee. Despite reassurances that this would be corrected, the error/system glitches persist. This month, in addition to the additional card fee a finance charge has been added despite the balance on the card being settled in full. The online consultant undertook to call me to discuss this over a week ago. I have yet to receive a response. The gaps between what Nedbank promises in terms service delivery and what is actually being delivered are unacceptable. I have also logged numerous complaints but other than receiving reference numbers Nedbank has failed to respond. I am frustrated by having to constantly query the line items and I am sure that this is not the way in which Nedbank wants to do business. I would like to see the system glitches and my query relating to the incorrect finance charges addressed without further delay.
0 replies
71 months ago
Takealot.com: Horrible Customer Service
I logged a return of defective goods with Takealot on 04/05/2020. The suppliers warranty period was still valid. Due to the lock-down it was not possible to collect the goods immediately and I was informed that collection would be arranged as soon as circumstances allowed. Collection had been arranged for 08/06 but the driver did not have the correct collection details and delivery was then rescheduled for 09/06. The goods were not collected and collection was rescheduled multiple times for 10/06, 11/06, 15/06, 17/06 and again on 18/06. No explanation was provided by Takealot for the multiple times that collection had been rescheduled. Takelot drivers often get lost and cannot navigate their way to the delivery/collection address, they are rude and behave as if they are doing you a favor. I have now been informed that since the return of the goods was logged on 17/06/2020 and that the supplier warranty no longer applies. This is ludicrous. The exceptional circumstances leading from the lock-down regulations as well as The failure by the driver to collect the goods on 08/06 or all other times that collection had been scheduled for cannot be cited as a reason for not honoring the warranty. Takealot's customer service is unsatisfactory and not at all in line with good business practice. I have rated it 1 star only because there is no other option of giving it a lower rating.
0 replies
71 months ago
Nedbank fails to live up to its motto: "making things happen"
On 20 March 2020, I visited the Nedbank branch in Northmead to close my mother's accounts and to have the funds transferred to her Estate Late account. I handed all supporting documents over to the teller who undertook to forward these to the estate late department. I was informed that the process would be finalized within 2 to 3 weeks. About 2 weeks later, the bank informed me that it required a copy of my ID. This delay could have been avoided had the teller performed her duty with care and diligence. The documents had to be emailed to Nedbank because we were in lockdown. This proved to be challenging, as the bank moves very slowly when it comes to accepting documents via email. Nedbank did not acknowledge receipt of this and only responded after I had complained. The bank has consistently failed to respond to my emails despite several follow-up emails and despite several complaints, the matter has, to date not been resolved. Eight and a half weeks after my initial visit to the bank, I was informed that the bank required written instructions to close the accounts. The instructions were sent to the bank on 18/05. Nedbank has failed and or neglected to acknowledge receipt of my emails. 2 months have gone by and the matter has not been unresolved. The staff's reluctance to respond efficiently and professionally as well as their lack of knowledge and understanding of the process is frustrating. Nedbank has consistently ignored my pleas to finalize the matter without delay. This is inexcusable and prejudicial to the heirs. Nedbank has failed to live up to its motto: "making things happen" and has not met my banking needs with the kind of professionalism that is expected of it.
0 replies
76 months ago
Makro Online Broken Promises. Extremely disappointed
I complained about the lack of service from the Makro online store on 11 January 2020. Despite having received reassurances on 14 January that the issue would be resolved within 24 to 48 hours and despite reassurance from the online store manager at Makro Carnival on 12 January, the issue remains unresolved. How seriuosly is this request being treated? I purchased the goods on 4 January, logged a request for support immediately after payment was processed on 4 Jan. It has been 3 weeks and I have still not recived my goods. This is unacceptable. I am seriously contemplating reporting this to the consumer ombud if my goods are not delivered to me.
61 replies
76 months ago
Makro online store stuck in the dark ages... Unacceptable service delivery
Makro online support is non responsive andnitbis frustrating to resolve queries. I ordered goods online last week and inadvertently added the incorrect collection store details. I immediately sent an email to Makro online support for assistance and despite numerous requests for a response I have still not heard from them. I called the call centre and waited for over 10 minutes. My issue has still not been resolved. I even emailed the collection point store directly and have not received a reply. The goods have been paid for and I haven't to collect the goods from the store at which the order was incorrectly placed. Makro Online service is not quick and efficient. I wonder if anyone actually works there or whether it is an unmaned empty email address.
122 replies
77 months ago
Hello... Is there any intelligent parson working at Mixtelematics?
I have had an accout with Mixtelematics for many years. In November 2019 i realised that I was no longer receiving value for money. I called the company to discuss cancellation procedures and was informed that I could cacel over the phone. I was informed that 30 days notice is required but that i could cancel straight away. I gave my notice to cancel there and then on 12 November 2019 and received an email confirming that tha service would be terminated on 13 Decdmber 2019. I replied to this email requesting clarity on the billing asking if the amount would be pro rated. I did not receive a reply. On 2 Dec the entire subscription amount was debited from my account. I received another email confirming that my account would be terminated on 13 December. I called the company to discuss the bill. I was sent from pillar to post with the same response that the company does not pro rate the bill. In exasperation I asked to spesk to a manager who was extremely rude and condescending and maintained that 30 days notice was required. I informed her of the emails from the company confirming that the service would be terminated on 13 December and that it is unfair to bill me for the days I was not receiving the service. She insisted that the notice from 12 November to 13 December constituted 20 days notoce! This is ludicrous. Would this mean that I only received the service on business days? She indicated that she would check with the debtors department. On 13 December a consultant from the debtors department called and again insisted that the company does not prorate the bill. I asked to speak to their legal department but have not heard from them. Mix telematics cancelled my service on 13 December but billed me for the full month. This is daylight robbery and unjustified enrichment. How is this justified? Disappointed long term customer.
122 replies
79 months ago
SADV: Shockingly poor customer service
On the morning of 04 October, I reported a fault on my fiber service line to my service provider. I called them at lunchtime and again at 15h00. I had been advised that the fault was logged with SADV. I arrived home at 16h00 that day and found 3 workmen working on the connector box outside. None of them spoke or understood English and were unable to inform me what the problem was. Another technician arrived shortly thereafter and since he was fluent in English was able to explain to me that he had only received the call an hour before he was dispatched to my home. He advised that the issue was a minor technical problem that required a patch at the exchange, but since the exchange closes at 16h00 on a Friday the issue would only be resolved on Monday morning. On Monday 07 October, after numerous calls to my service provider, I was informed that the fault had been escalated to SADV. I called SADV and was informed that a technician would need to examine the infrastructure and that this would only be done on Tuesday morning. Technicians have already been on-site and have already identified the problem why is another site visit necessary? Other people in my area who were experiencing the same issue have already been attended to. Why is it so difficult to resolve my issue which is seemingly similar to the other people in my area? The lack of customer service, the indifference and the reluctance to sort out a simple issue is shocking. I have had no internet connection since Friday. My kids are in matric and are preparing for their final exams they have been unable to access their online resources. SADV, how do you justify this shocking lack of service delivery for an essential service?
166 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)