LR
Lovers Rock Family Resort
Unclaimed Business
LR
Lovers Rock Family Resort
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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18 Feb 2025, 20:45
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1 reviews | Active since Jan 2020
18 Feb 2025, 20:45
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shobhna M
1 reviews | Active since Jan 2020
6 Nov 2024, 14:44
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
booked an appointment for "Quickie" manicure at Sorbet El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
Helpful (0)
|Replies (0)sM
shobhna M
1 reviews | Active since Jan 2020
6 Nov 2024, 14:44
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
booked an appointment for "Quickie" manicure at Sorbet El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
0
Replies (0)sM
shobhna M
1 reviews | Active since Jan 2020
6 Nov 2024, 14:40
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
I booked an appointment for "Quickie" manicure at Sorber El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
Helpful (0)
|Replies (0)sM
shobhna M
1 reviews | Active since Jan 2020
6 Nov 2024, 14:40
Unacceptable Service and Unprofessional Staff: A Disappointing Experience
I booked an appointment for "Quickie" manicure at Sorber El Ridge and was disappointed with the service that I received. The polish was damaged and dimpled within 20 minutes of the treatment and is certainly not meant for people on the run. The point of a "Quickie" manicure is for people on the run, but it’s pointless if there’s a real risk that the polish will be compromised and damaged shortly after the appointment. Had I known the limitations of the service, I would not have booked the appointment during my lunch break, leaving me with compromised nails and no time to address the issue properly. Sorbet did reach out to me and offered to redo my nails. I accepted this offer and booked an appointment for the next day. I must express my continued disappointment with the overall experience, which only worsened during this visit as well. I was once again met with unprofessional and discourteous behavior from the staff. The receptionist made a half-hearted attempt at being cordial but failed miserably, and was very condescending, the consultant (the same consultant who assisted me in the first instance) didn't even try to be civil. She rolled her eyes and told me that she was afraid of redoing my nails because of head office policies. I fail to understand how it is acceptable for people in the service industry to treat customers in such a dismissive and rude manner. It was clear that the staff’s attitude towards me was cold and irritable, while I noticed that their interactions with regular customers were friendly and welcoming. This discrepancy only added to my frustration. While I did receive a refund, I left the salon feeling disheartened and deeply disappointed by the service and attitude of the staff. Given the poor service, negative experience, and the fact that my nails were not done for an event that took place on that day, I most certainly will not be returning to Sorbet Salons. Sorbet needs to improve both the quality of services and the attitude of its staff.
0
Replies (0)LS
FH
Frank H
1 reviews | Active since Jan 2020
22 Dec 2023, 18:49
*****srock Magalies
Well it was a awesome experince at *****s rock in magalies from 19th to 23 of Des staff is wonderfull.I experince the trail to the rock and have done some fishing and had the luck to catch a 5kg carp.My family had the prevelidge to enjoy the pool and nature and it was an amazing adventure,thank you to all the staff at *****s rock that makes our vacantion so so special,a big thank you from frank hutchons and family you guys rock xx
Helpful (0)
|Replies (0)FH
Frank H
1 reviews | Active since Jan 2020
22 Dec 2023, 18:49
*****srock Magalies
Well it was a awesome experince at *****s rock in magalies from 19th to 23 of Des staff is wonderfull.I experince the trail to the rock and have done some fishing and had the luck to catch a 5kg carp.My family had the prevelidge to enjoy the pool and nature and it was an amazing adventure,thank you to all the staff at *****s rock that makes our vacantion so so special,a big thank you from frank hutchons and family you guys rock xx
0
Replies (0)TG
TS
Taryn S
1 reviews | Active since Jan 2020
7 Sept 2022, 05:25
Sorbet - inferior products and chipped nails
I used a gift voucher to get my nails done, paid in the additional amount. The product peeled off and chipped after 4 days. I contacted them and received another opportunity for a do-over. The product chipped again after 6 days. I am appalled at the inferior products used. My usual technician's (private) application stays on my nails for 6 weeks until I have a soak off and never chips or peels off. I do believe it's an inferior product and not the application method. I will not be using Sorbet again for my nails.
Helpful (0)
|Replies (0)TS
Taryn S
1 reviews | Active since Jan 2020
7 Sept 2022, 05:25
Sorbet - inferior products and chipped nails
I used a gift voucher to get my nails done, paid in the additional amount. The product peeled off and chipped after 4 days. I contacted them and received another opportunity for a do-over. The product chipped again after 6 days. I am appalled at the inferior products used. My usual technician's (private) application stays on my nails for 6 weeks until I have a soak off and never chips or peels off. I do believe it's an inferior product and not the application method. I will not be using Sorbet again for my nails.
0
Replies (0)WS
Willem S
1 reviews | Active since Jan 2020
1 May 2022, 14:03
Full menu empty kitchen
Restaurant menu, can't order half the food that's on their because no stock. Service is kak. Specials that's advertised is not avail because they don't have it. Waste off money and time. Pool table not in working order. Won't see me again. Tried it, disappointed, done.
Helpful (0)
|Replies (0)WS
Willem S
1 reviews | Active since Jan 2020
1 May 2022, 14:03
Full menu empty kitchen
Restaurant menu, can't order half the food that's on their because no stock. Service is kak. Specials that's advertised is not avail because they don't have it. Waste off money and time. Pool table not in working order. Won't see me again. Tried it, disappointed, done.
0
Replies (0)