Poor customer service -Maponya mall store

Had a nose piercing done at the Cresta store in November and the service I got was exceptional 🤝, This morning my nose ring fell and went to Lovisa Maponya mall to buy a new nose ring, the 2 ladies there we not helpful at all... They watched me struggle in finding the right nose ring as the piercing is still fresh..

So I finally decided on a pair and went to pay.. I still told the lady my issue and all she said was yes they do come off... So I asked if I could use the mirror and put back the nose ring, she said yes and walked away... Not to help another customer but she was no where onsite...

So I struggled to put back the nose ring and after a whole 10-15min I finally got the ring right.. but to my surprise the ring stalk is shorter than the actual nose ring I had... And if came off,..

I then decided to buy another pair of nose rings but this time the curving ones... This time I was assisted by another lady to pay and tried to make some small talk about my frustration with the nose ring, all she said was they do come off from time to time and continued with whatever she was busy with..

Again I used the store mirror to insert the nose ring with no assistance from you staff. I got it right and left the store

So mu frustration is that, if your staff member was able to assist when I first bought the nose ring, I was surely not going to buy the first pair but opt for another pair .. Zero customer service from your staff and now I am stuck with a pair that I will never use because of I was never assisted as a customer to ensure I am happy with what I get..

I am truly disappointed with the team in Maponya mall,I don't want to lie...

I have visited your Cresta store, Rosebank store and as I walked in, there is someone readily asking to assist. Maponya mall... Walked in to no one to assist and 5 min into the store.. one of the ladies came from the back and walked right passed my sister and I while were struggling to find the right nose ring.

What must I do now with the pair that I will never use?